Service Desk Analyst
CriteoAnn Arbor, United States of Americajob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description3+ years of experience in an on-site IT support or service desk role Knowledge of IT ticketing system and common IT procedures Experience with device lifecycle management; Stock / Asset management Experience managing and supporting AV and video conference systems, meeting rooms, and events, including Zoom Strong troubleshooting skills with Windows, macOS, and Microsoft Familiarity with ServiceNow, JIRA, and Confluence preferred Good knowledge and experience of macOS within a Windows environment (Microsoft Intune, Azure Active Directory, Printers) Good knowledge and experience of mobile phones and system configurations (email settings, application installs) Experience supporting Business Leadership and high-profile users Experience supporting R&D / Engineers Strong organizational and multitasking skills with a proactive, customer-focused mindset Strong Communication & Professionalism
What You'll Do :
- Provide first-line technical support to employees, including senior and executive leadership, ensuring quick resolution of IT issues and a frictionless IT experience
- Troubleshoot hardware, software, and network issues on laptops, mobile devices, and office equipment
- Set up and support conference rooms, video conferencing, and executive meetings to ensure smooth technology operations
- Provide AV support for local office events
- Maintain IT assets and inventory, including shipping and receiving of devices, to ensure stock levels remain adequate
- Install, update and configure software applications as needed
- Document issues, solutions, and troubleshooting steps in our ticketing system and knowledge base
- Assist with onboarding and offboarding of employees
- Collaborate with other IT teams to escalate and resolve complex issues
- Coordinate with third-party vendors when required for onsite interventions (Lenovo, Nesevo, Office projects)
- Collaborate with Internal IT teams and Workplace to provide support on local office projects and events
- Respect our IT processes and standards
Who You Are :
serp_jobs.job_alerts.create_a_job
Service Desk Analyst • Ann Arbor, United States of America