Head of Inside Sales

About Us : Carefeed is your all-day, everyday advantage in senior living and long-term care. Our platform helps communities replace paperwork, spreadsheets, and multiple point solutions with one easy-to-use platform, so every role has the information and resources they need, every day.

Built for senior care, Carefeed works seamlessly with EHRs and HRIS platforms to reduce manual work, improve communication, and give staff more time for residents. From admissions to daily care, we connect teams, families, and residents through role-specific tools that make work easier and care more personal.

Trusted by thousands of communities, Carefeed delivers measurable time savings, easy onboarding, and a platform that grows with your needs. We help senior care teams stay organized, lighten workloads, and focus on what matters most, caring for residents and supporting families.

About the Opportunity : The Head of Inside Sales is responsible for leading and coaching our Business Development Representatives (BDRs), building scalable outbound programs, and driving high-quality pipeline for the sales organization. This role combines people leadership, process optimization, and data-driven execution to accelerate revenue growth.

Key Responsibilities :

• Lead, mentor, and develop a team of BDRs to achieve and exceed pipeline goals.
• Set clear activity, conversion, and quality standards; provide ongoing feedback and coaching.
• Personally source and drive pipeline opportunities by setting up demos for Healthcare Software Specialists through strategic prospecting, cold outreach, and hands-on lead generation.
• Partner with Marketing and Sales to design outbound campaigns, cadences, and messaging.
• Track KPIs (calls, emails, demos, opportunities) and analyze performance trends.
• Collaborate with sales leadership to optimize lead routing, SLAs, and qualification criteria.
• Recruit, onboard, and train new BDRs; foster a culture of learning and accountability.
• Continuously improve playbooks, prospecting tactics, and enablement materials.
• Provide regular reporting on pipeline creation, team productivity, and ROI of programs.

Qualifications :

What You'll Love :

Work Location : Cincinnati, OH (On-site)

FLSA Status : Exempt, Full-time

Carefeed provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.