Shipping Processor Lead

About the role

The shipping processor lead will process all incoming electronic customer orders assign pickers to each order and verify order completion before customer shipment. Act as a coach for all shipping processing questions with problem solving attributes.

What youll do

Accurately review process print and verify order completion

Train and coach all shipping processors

Track mis-ships and mistakes for problem resolution

Process orders from our online store into our WMS system.

Review each order ensuring customer demographic payments and inventory accuracy

Answer customer service-related phone calls and email requests

Communicate discrepancies

Follow SOPs and safety guidelines

Support documentation as needed

Keep work areas clean and organized

Qualifications

High School Diploma or GED preferred

Prior warehouse experience a plus

1 year experience in a lead role

Proficiency in Microsoft Office including Word and Excel

Excellent verbal and written communication skills fluent in English

Excellent attention to detail in a fast-paced environment.

Ability to learn and describe products accurately and thoroughly

Customer Service experience preferred

NetSuite experience a bonus

Physical Demands :

Standing Walking Reaching / Bending Endurance Balancing / Mobility Manual Dexterity Exposure to varying conditions Repetitive Motion Lifting to 50 lbs. consistently safety equipment loud noises : 8-hour work shift

Reasonable Accommodation Statement

Consistent with the Americans with Disabilities Act (ADA) in the State of Texas it is the policy of Frank Kent Enterprises LTD to provide reasonable accommodation when requested by a qualified applicant or employee with a disability unless such accommodation would cause an undue hardship. The policy requests for reasonable accommodation apply to all aspects of employment including the application process. If reasonable accommodation is needed please contact Brandi Beall at

Work Environment & Schedule : Day Shift Full Time on-site

May occasionally require weekends or overtime

Classification : Non-Exempt

Salary / Hourly : Hourly

Department : Operations

Reports To : Shipping Supervisor

Salary Band : $22.00

Key Skills

Loan Processing,Typing,Data Entry,Customer Service,Organizational skills,Basic Math,Computer Skills,Fraud,Microsoft Outlook,10 Key Calculator,Fair Housing Regulations,Food Processing

Employment Type : Full-Time

Experience : years

Vacancy : 1

Hourly Salary Salary : 22 - 24