Senior Business Operations Associate

Senior Business Operations Associate

ResortPass is completely redefining what it means to be a guest at a hotel. By offering day access to luxury hotel experiences, including breathtaking pools, private beaches, deluxe spas, and more, ResortPass allows people to escape without ever leaving town. If you're moved to contribute to our vision, we'd love your help. Our growing team of innovative tech and hospitality experts has partnered with over 1,800 leading hotels and resorts including Ritz-Carlton, Four Seasons, Westin, and Fairmont. We've connected over 3 million people with relaxation and luxury in their own neighborhoods, making rest more mindful, togetherness more meaningful, and escape more accessible. Fresh off a Series B $30M raise, co-led by Declaration Partners and 14W with additional investment from previous investor Charles River Ventures, and new investors Endeavor, Jessica Alba, Adam Grant and others, ResortPass is at the beginning of creating a new category of hospitality.

About the Role

The Senior Business Operations Associate will be a strategic partner across the business who gets into the weeds of our data. You are comfortable in both generating insights and working with stakeholders to implement your proposed solutions. You have strong technical skills but also can communicate effectively with stakeholders across the organization, including senior management. We are looking for someone who is located in or near the NYC area, as this role will be in person at our NYC headquarters. The base salary for this role will range from $130,000 - $160,000 per year, and will be eligible for equity, commensurate with experience.

What You'll Do

Analyze trends and underlying issues within the business; you will be responsible for understanding impacts in a multi-sided marketplace. Effectively communicate learnings and recommendations to key stakeholders; you will collaborate with stakeholders from across the organization to develop and deliver on your roadmap. Drive improvements in our operations with stakeholders across marketing, sales, account management, etc. Collaborate with leadership to drive strategic and financial planning for the business. Prepare board materials and similar presentations.

Your Experience

We encourage candidates to apply even if they don't have 100% of the below qualifications. We believe in a holistic approach when evaluating talent for our team and post new roles often, so even if this role isn't quite right, we want to meet you! 3+ years experience in a Business Operations, Business Analyst or Product Strategy / Analytics role at a high growth tech company. Experience working in management consulting, investment banking, or venture capital preferred. Must be proficient with SQL and have experience with data visualization tools such as Tableau or Looker. Extremely comfortable with financial modeling and complex data analysis. Excellent written and verbal communicator; you have the ability to tell a story combining data with qualitative insights, and you understand how to tailor your communication to any audience. You're a good person. While building a startup is hard, being a good person is not. We are creating a culture of people with whom you would look forward to working. While we offer incredible experiences to our guests, it is just as important to us to foster an incredible culture for our employees. Bonus points if you have Marketplace experience. Experience with marketing / growth analytics (LTV / CAC, Retention, etc.)

Benefits

Health, Dental & Vision We're deeply invested in the health and well-being of our team and are proud to contribute to the monthly premiums of these insurance plans. Stock Option Plan We offer employees the opportunity to become part-owners in our mission. Let's redefine what it means to be a guest, together. 401k plan Save for your future with a 410k plan offering. Unlimited Paid Time Off (PTO) Enjoy life away from work to be inspired and fully recharge with unlimited paid time off. Commuter Benefits Paid parental leave Annual ResortPass credit Our mission is to bring delight and relaxation to people around the world; including our employees! Access private beaches, deluxe saunas, awesome pools, and much more with your annual credit.