Front Desk Assistant- Hope Valley Country Club

Job Details

Description

Established in 2000 and headquartered at our Club Support Center in Atlanta, Georgia, and with a satellite office in Naples, Florida, Bobby Jones Links is a club management and development company rich in resources and expertise serving private, resort, daily fee, and public courses.

At the core of everything we do is our commitment to serving people. We have spent more than two decades building a vibrant company culture that delivers the lifestyle, camaraderie, and experiences that our members and customers desire and the environment in which our employees will thrive.

Hope Valley Country Club, located in Durham, North Carolina, and managed by Bobby Jones Links, is hiring for a Front Desk Attendant. Founded in 1926, Hope Valley is an elite private club featuring a classic Donald Ross designed golf course, state-of-the-art tennis facility, resort-style pool complex, and a spacious, welcoming clubhouse offering its members first-class recreation, dining, and programming. Hope Valley is ideally situated in the heart of one of Southeast’s most vibrant, exciting areas.

The Front Desk Attendant at Hope Valley Country Club will serve as the first point of contact for members and guests. This individual will play a vital role in setting the tone for an exceptional club experience by providing outstanding service, managing front desk operations, and supporting administrative needs across departments.

Primary responsibilities include :

Greet all members and guests in a courteous, professional, and welcoming manner.

Answer phone calls and emails promptly; direct calls and messages to appropriate departments.

Provide accurate information about club services, events, hours of operation, and amenities.

Manage reservations for dining, events, tennis, and other club-related bookings.

Maintain a clean, organized, and professional front desk and lobby environment.

Support administrative tasks such as printing, copying, filing, and distributing member communications.

Log member requests or concerns and communicate them to the appropriate managers for follow-up.

Monitor member traffic to ensure compliance with club policies and guest registration procedures.

Assist in preparation of club mailings and newsletters, if needed.

Collaborate closely with other departments to ensure seamless service and communication.

Qualifications

Required Skills

High school diploma or equivalent required; associate’s or bachelor’s degree preferred.

Prior experience in a receptionist, concierge, or customer service role strongly preferred.

Excellent verbal and written communication skills.

Professional appearance and demeanor.

Strong attention to detail and ability to multitask in a fast-paced environment.

Proficient in Microsoft Office Suite and general computer literacy.

Experience with club or hospitality software (, ClubEssential) is a plus.

Ability to work flexible hours, including evenings, weekends, and holidays as needed.

• Basic understanding of how to operate standard business equipment.

Physical Demands & Work Environment Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to :

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may :