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Office Assistant/Customer Service Representative
Office Assistant/Customer Service RepresentativeCosta Auto Care and Tire • Oakland, California, United States
Office Assistant / Customer Service Representative

Office Assistant / Customer Service Representative

Costa Auto Care and Tire • Oakland, California, United States
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Job Title : Customer Success Representative (CSR) / Office Assistant

Location : Costa Auto Care and Tire, 10201 Macarthur Blvd. Oakland, CA 94605

Job Type : Full-Time

Compensation : Starting at $20 / hr

About Us : Costa Auto Care and Tire is a trusted name in the Oakland community, offering reliable automotive repair and tire services. We pride ourselves on delivering top-notch customer care and maintaining a welcoming environment for both our customers and employees.

Job Description : We are seeking a dedicated and enthusiastic Customer Success Representative (CSR) / Office Assistant to join our team. This full-time, dual-role position is vital to ensuring customer satisfaction and supporting our advisors in their daily tasks.

Key Responsibilities :

Customer Success Representative (CSR) :

  • Ensure customer success by utilizing retention marketing tools to keep vehicles maintained and repaired at our top-rated shop.
  • Make thank you calls to customers to express appreciation for their business.
  • Conduct daily Repair Order (RO) audits to ensure accuracy and completeness.
  • Write and send handwritten cards to new customers to welcome them to our shop.
  • File and manage paperwork, including RO’s, bills, and financial documents.

Office Assistant :

  • Support service advisors by helping them navigate their day-to-day challenges.
  • Answer phone calls, assist with customer inquiries, and set appointments (if trained).
  • Assist with upselling services and products (if trained).
  • Prepare estimates and inspections for customer vehicles.
  • Process customer payments and ensure a positive "kiss goodbye" experience.
  • Act as a shuttle driver and parts runner as needed.
  • Conduct shop tours for new or prospective customers.
  • Send text reminders for appointments and follow-up with customers.

    • Qualities & Character Traits :

  • Enthusiastic : Brings positive energy to the team and customers.
  • Outgoing : Comfortable interacting with customers and team members.
  • Organized : Able to manage multiple tasks efficiently.
  • Supporter : Enjoys helping others succeed.
  • Likes to Help : Has a genuine desire to assist customers and colleagues.
  • Dependable : Reliable and trustworthy in all tasks.
  • Go-getter : Proactively looks for opportunities to contribute.
  • Self-starter : Takes initiative and doesn’t wait to be told what to do.
  • Good Computer Skills : Proficient with necessary software and tools.
  • Good Voice for the Phone : Clear and pleasant communication skills over the phone.

    • Qualifications :

  • High school diploma or equivalent.
  • Previous experience in a customer service or office assistant role is preferred.
  • Strong communication and interpersonal skills.
  • Ability to multitask and manage time effectively.
  • Proficient in Microsoft Office (Word, Excel, Outlook) and basic computer skills.
  • Valid California driver's license required.
  • Bilingual (English / Spanish) is a plus.

    • Why Join Us?

  • Starting pay at $20 / hr with potential for growth.
  • Benefits include paid time off, healthcare, and more.
  • A friendly and supportive work environment.
  • Opportunities to learn about the automotive industry.

    • How to Apply : Interested candidates are encouraged to apply by sending their resume and a brief cover letter to olandocosta1@gmail.com or drop it off in person at our location. We look forward to hearing from you!

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    Office Representative • Oakland, California, United States

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