Customer Success AssociateWolters Kluwer • White Plains, NY, US
Customer Success Associate
Wolters Kluwer • White Plains, NY, US
job_description.job_card.30_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionEnhanced Communication : Improved verbal and written communication capabilities. Intermediate Problem-Solving : Ability to tackle a wider range of issues. Analytical Skills : Basic analytical skills to track and interpret customer data. Technical Proficiency : Stronger understanding of products / services. Advanced CRM : More proficient use of CRM tools for streamlined customer management. Customer Focus : Deepened empathy and focus on customer needs. Collaboration : Enhanced team collaboration and coordination. Feedback Implementation : Ability to implement customer feedback effectively. Bachelor's degree from an accredited college / university or equivalent B2B client service experience. Strongly preferred minimum of two years of business-to-business (B2B) client / customer service experience; preferably consultative customer service experience working within the banking, insurance, hospitality, retail and / or legal industry.
Customer Success Associate
As a Customer Success Associate, you will build upon your foundational skills to support and manage the customer lifecycle more comprehensively. You will take on a more proactive role in ensuring customers are engaged and satisfied, acting as an essential resource for troubleshooting and enhancements.
Responsibilities :
- Proactively support the onboarding process for new customers.
- Address and resolve a broader range of customer inquiries and issues.
- Assist with customer renewals and upselling opportunities.
- Monitor and analyze customer performance and engagement data.
- Provide intermediate-level training and guidance to customers.
- Ensure implementation schedules, targets, and budgets are met.
- Collaborate with internal teams on customer feedback to improve products / services.
- Document detailed customer interactions and updates in CRM.
- Identify potential areas for service / product improvement based on customer feedback.
- Maintain and enhance strong client relationships.
Skills :
Qualifications :
Compensation : Target salary range CA, CT, CO, DC, HI, IL, MD, MN, NY, RI, WA : $45,100 - $61,700.
serp_jobs.job_alerts.create_a_job
Customer Associate • White Plains, NY, US
Job_description.internal_linking.related_jobs
White Plains, NY, USA | Salary | 85,000.Opportunity for monthly bonus | Full Time.K, Medical, Dental, Vision, Paid time off.
Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", i...serp_jobs.internal_linking.show_more
Our Purpose Mastercard powers economies and empowers people in 200 countries and territories worldwide.Together with our customers, we’re helping build a sustainable economy where everyone can pros...serp_jobs.internal_linking.show_more
Pooled Customer Success Manager, SMB.Muck Rack is the leading SaaS platform for public relations and communications professionals.
Our mission is to enable organizations to build trust, tell their s...serp_jobs.internal_linking.show_more
The Associate Client Support Specialist is responsible for answering incoming customer inquiries, solving customer issues via phone or chat and escalating cases to tier two teams or management when...serp_jobs.internal_linking.show_more
The Associate Director, Conferences Strategy is a high-impact, high-visibility leadership role at the heart of our mission to double the Conferences business.
This leader partners directly with the ...serp_jobs.internal_linking.show_more
Quest Software is a global leader in data management, cybersecurity, and platform modernization solutions that solve some of the most common and most challenging IT problems.With more than 45,000 c...serp_jobs.internal_linking.show_more
Location : White Plains, NY, United States.Pay Range : Our starting pay ranges from $19.Savers Benefits : Geographic and job eligibility rules may apply.
Healthcare Plans : Comprehensive coverage (medic...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more)
Software Guidance & Assistance, Inc.Associate Director - Pharma Customer Service & Sales Operations.Pharmaceutical services clients in.
Hawthorne, NY (hybrid 3 days onsite weekly).The Associate Dire...serp_jobs.internal_linking.show_more
Performance Optimal Health is a health and wellness organization focused on empowering people to live better lives.Through our variety of services offered, we focus on the Four Pillars of Optimal H...serp_jobs.internal_linking.show_more
Customer Experience Specialist.The Customer Experience Specialist serves as a key driver within the retail store to provide exceptional customer service, support supply (consigned product) generati...serp_jobs.internal_linking.show_more
At Palo Alto Networks®, we’re united by a shared mission—to protect our digital way of life.We thrive at the intersection of innovation and impact, solving real-world problems with cutting-edge tec...serp_jobs.internal_linking.show_more
Pro Customer Service / Sales Team.The Pro Customer Service / Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and comm...serp_jobs.internal_linking.show_more
The Wealth Advisor is responsible for building and maintaining client relationships by delivering comprehensive wealth planning and coordinated financial strategies aligned with each client’s goals...serp_jobs.internal_linking.show_more
We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time / Part time hours with flexibility.We are r...serp_jobs.internal_linking.show_more
Mastercard powers economies and empowers people in 200+ countries and territories worldwide.Together with our customers, we're helping build a sustainable economy where everyone can prosper.We supp...serp_jobs.internal_linking.show_more
The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and provide solutions.Th...serp_jobs.internal_linking.show_more
Pays $60K -$ 65K White Plains NY.Joining our team as a Customer Account Coordinator offers the following benefits : .Opportunities for career growth and advancement.
Training provided to enhance custo...serp_jobs.internal_linking.show_more
Customer Service Manager
USA Jobs • White Plains, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Manager, Customer Onboarding and Partnership
MasterCard • Purchase, NY, United States
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Pooled Customer Success Manager, SMBRemote (US)
Muck Rack • Hempstead, NY, US
serp_jobs.job_card.permanent
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Associate Client Support Specialist
eMoney Advisor • Stamford, CT, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Associate Director, Conferences Strategy
Gartner • Stamford, CT, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Customer Reference Lead
Erwin by Quest • Rosedale, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Associate Supervisor
Savers Value Village • White Plains, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Mount Kisco, New York, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Associate Director- Pharma Customer Service (Hawthorne)
Software Guidance & Assistance, Inc. (SGA, Inc.) • Hawthorne, NY, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Client Success Coordinator
Performance Optimal Health • Stamford, CT, US
serp_jobs.job_card.full_time
serp_jobs.filters_job_card.quick_apply
serp_jobs.last_updated.last_updated_30
Customer Experience Specialist (Sales Associate) - Manhasset
The RealReal • Manhasset, NY, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_1_day • serp_jobs.job_card.promoted
Customer Focus Analyst (Unit 42 MDR) - Remote Weekend Shift
Palo Alto Networks • New Rochelle, NY, United States
serp_jobs.filters.remote
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Pro Customer Service Sales
Veterans Staffing • Brewster, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Wealth Advisor - Mount Kisco, NY
Tompkins Community Bank • Mt Kisco, NY, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Benefits Customer Service Coordinator (50k-90k per year)
Professional Careers • New Rochelle, New York
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Manager, Customer Onboarding and Partnership
Mastercard • Purchase, NY, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Retail Customer Service Associate
FedEx • Syosset, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Account Coordinator
PrideStaff • White Plains, NY, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new