Customer Support Quality LeadVirtualVocations • Saint Paul, Minnesota, United States
Customer Support Quality Lead
VirtualVocations • Saint Paul, Minnesota, United States
job_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_description
A company is looking for a Customer Support Quality Lead to enhance customer support interactions.
Key Responsibilities
Establish and improve a QA program for evaluating agent performance across support channels
Analyze quality data to identify trends and opportunities for improvement
Collaborate with cross-functional teams to integrate quality feedback into product and process updates
Required Qualifications
3+ years of experience in Quality, Voice of Customer, or Learning & Development in a support or operations environment
Experience analyzing performance metrics and translating insights into actionable plans
Knowledge of quality assurance methodologies in customer support
Familiarity with support platforms like Salesforce Service Cloud or Zendesk
Experience with e-learning platforms or QA software tools is a plus
serp_jobs.job_alerts.create_a_job
Quality Lead • Saint Paul, Minnesota, United States
Job_description.internal_linking.related_jobs
PLEASE NOTE-DUE TO THE CLIENT CONTRACT, CANDIDATES MUST BE US CITIZENS, ABLE TO OBTAIN SECURITY CLEARANCE AND BE WILLING TO TRAVEL 50% OF THE TIME IN THIS ROLE.
This team is currently hiring a Lead ...serp_jobs.internal_linking.show_more
Does everything you touch turn green? If so, then GTI is looking for you! As a Cultivation Technician you will provide the expert care and maintenance needed to grow healthy, strong cannabis plants...serp_jobs.internal_linking.show_more
Director, AI Innovation Studios.The Director, AI Innovation Studios leads a small, high-impact team of consultants, analysts, and facilitators that drives discovery and early incubation of AI oppor...serp_jobs.internal_linking.show_more
Data Center Team Lead (Night Shift).As a CBRE Data Center Technical Team Lead, you will perform preventative maintenance and complex corrective repairs within a large Data Center operation.This job...serp_jobs.internal_linking.show_more
Monarch Healthcare Management Benefits Include : .UKG Wallet - get paid the same day!.Career path to other positions within our growing company!.
Current Float Pool positions are available in the foll...serp_jobs.internal_linking.show_more
Datavant is a data platform company and the world's leader in health data exchange.Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format....serp_jobs.internal_linking.show_more
At H&R Block, we believe in the power of people helping people.Our defining purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...serp_jobs.internal_linking.show_more
This position serves as a critical business-to-technical liaison, bridging the gap between business needs and the analytical technology team.
The Senior Decision Support Consultant will leverage tec...serp_jobs.internal_linking.show_more
On Call Substitute Teacher at Zen Educate summary : .This role involves working as an on-call substitute teacher or paraprofessional supporting students with special education needs in a consistent s...serp_jobs.internal_linking.show_more
We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...serp_jobs.internal_linking.show_more
Work Location : ONSITE - Eden Prairie, MN Description : As the Optum Product Lead for DOC360, your role involves collaborating with stakeholders to capture their business needs for the product.serp_jobs.internal_linking.show_more
Evolent partners with health plans and providers to achieve better outcomes for people with most complex and costly health conditions.
Working across specialties and primary care, we seek to connect...serp_jobs.internal_linking.show_more
The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.Additional compensation includes annual, quarterly performance, or premiums may be paid in amoun...serp_jobs.internal_linking.show_more
Responsibilities The primary responsibility of this position is to read meters and record consumption of the water used, cleaning of meter boxes, and removal of vegetation impeding access to meters...serp_jobs.internal_linking.show_more
Think about it you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •.
Best in Class Training & Continuous Learning.Journey Wellbeing S...serp_jobs.internal_linking.show_more
This position provides training and in-depth knowledge of inbound tracking systems, mail equipment operation, US Government Client specialty mail requirements, and hazardous materials transportatio...serp_jobs.internal_linking.show_more
Hiring Bonus = $1,000 after 90 days and $1,000 after 1 year.The Mustad Hoofcare Group is the world's largest manufacturer and seller of hoofcare products, serving farriers, horse owners and veterin...serp_jobs.internal_linking.show_more
At Intricon, your work helps develop life-changing micro-medical devices.As a leading contract development and manufacturing organization (CDMO), we partner with medical device companies to create ...serp_jobs.internal_linking.show_more
Oracle Health Lead Integrated Technologies Owner
Oracle • St Paul, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Cultivation Technician
Green Thumb Industries • Cottage Grove, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Director, Customer Success
USA Jobs • Saint Paul, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_hours • serp_jobs.job_card.promoted • serp_jobs.job_card.new
Data Center Team Lead (Night Shift)
Georgia Staffing • Rosemount, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
RN Float Pool
Monarch Healthcare Management • Chisago City, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
CPC Processor Customer Support
Veterans Staffing • Saint Paul, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Leader
H&R Block • Saint Paul, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Senior Decision Support Consultant
Highmark Health • St Paul, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
On Call Substitute Teacher
Zen Educate • Forest Lake, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Side Hustle Project Lead
Finance Buzz • Wyoming, Minnesota, US
serp_jobs.job_card.full_time +1
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Product Lead (business analysis) | ONSITE - Eden Prairie, MN
Samprasoft • Circle Pines, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Lead Analyst, Performance Analytics
Evolent • St Paul, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Retail Service Specialist
O'Reilly Automotive • Forest Lake, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
County Meter Reader
Meter Reader • Forest Lake, MN
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Team Member
Arby's • Forest Lake, MN, US
serp_jobs.job_card.part_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Service Support
Cynet Systems • Saint Paul, MN, US
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted
Customer Support & Success Specialist-EQUINET
Mustad Hoofcare SA • Forest Lake, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_30 • serp_jobs.job_card.promoted
Quality Support Specialist II - 2nd Shift
IntriCon • Arden Hills, MN, United States
serp_jobs.job_card.full_time
serp_jobs.last_updated.last_updated_variable_days • serp_jobs.job_card.promoted