Program Manager (Aging Case Management)

Catholic Charities is home to many community programs and services. The Aging Support Service programs assist individuals in San Francisco and San Mateo Counties with maintaining their independence and dignity at every spectrum of care.

Salary : $ 71000-$73000

Location : Onsite 5 days a week

The Aging Case Management Program offers Case Management and Long Term Housing Subsidy services that assist with the on-going support to individuals experiencing age-related decline in health and or need of help with resources navigation and service connection to decrease risk or institutionalization and our Long Term rent assistance provides monetary help and case management to eligible clients that prevent eviction and / or homelessness. Our program is recognized as a not-for-profit full-service program providing much needed services and empowerment to the aging and impaired adult population to increase independence and Age in Place.

Primary Responsibilities : Under general supervision from the Associate Deputy the Program Manager Housing assumes responsibility for day-to-day related long term housing subsidy services and functions and works closely with the case management staff and provides management oversight leadership responsibilities and direct programming. The Program Manager is expected to carry a caseload of at least 20 cases and responsible for core housing case management benefits advocacy support services for physical and mental health acute / chronic and problem solving. Provide assistance to people accessing other applicable housing opportunities. Assist clients in maintaining or increasing their housing stabilization. Working to assess the Participants needs by providing immediate services personal goals and services plans. This position will work with Participants around self-sufficiency and how to maintain independence and prevent homelessness. And under the supervision of the Associate Deputy Director the social worker completes an assessment to determine eligibility and the needs of the applicant.

JOB TITLE :

Program Manager Housing

PROGRAM / DEPT :

Aging Case Management / Aging

REPORTS TO :

Associate Deputy Director

DIVISION :

Aging Support Services

SUPERVISOR OR MANAGER :

No

STATUS :

Full Time (40 hours per week)

FLSA STATUS : Non-Exempt

NON-UNION or UNION : Non-Union

POSITION SUMMARY

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Service Management : Develop maintain and improve standards for client services and written procedures and protocols for services.

Operations : Monitor and direct day-to-day operations for assigned service area in compliance with Catholic Charities policies and procedures and according to state licensing requirements and contract funders.

Caseload porfolio assignment up to 20 clients

Community : Develop and maintain positive professional relationships with collaborative service providers funders and communities.

Employee Development : Supervisory responsibilities that include training providing support and supervision to 2-3 staff client discussion assessment and reassessment review care planning and case closure and aftercare; assisting staff with skill development scheduling resource and community presentations.

Leadership : Participate as a member of an organization-wide Management Team to deliver the highest quality of services in keeping with the mission vision and values of the organization.

Data Entry into appropriate and assigned database systems and completion of monthly case management reports.

Strategic Planning : Develops strategic plans; sets objectives based on goals; mission and values; gathers input and knowledge of others; adjusts and monitors plans as needed.

Development : In conjunction with the Associate Deputy Director participates in the acquisition of new and renewals of foundation grants and government contracts and provides for reports on funds received; including assisting the Associate Deputy Director with writing of proposals reports letter and other communications.

Attend meetings and training programs as requested

Commitment to the Mission and Vision and Core Values of Catholic Charities.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

Provide practical support education and assistance to tenants in addressing immediate needs related to achieving stability and life management skills with a minimum of monthly client contact.

Coordinate with the Catholic Charities CYO programs and community agencies to ensure communication and quality service to the clients.

Provide on-going support including but not limited to the following : information and referral for services client contact and assist in meeting the goals of the clients service plan.

Comply with program policies and procedures to protect client and caregiver interests and facilitate the smooth operation of the program.

Maintain accurate current and complete client files and complete all required data collection forms and reports. Maintain appropriate records for monthly reports.

Data entry into CA Getcare and CARES Systems and completion of monthly reports.

Participate in managers meetings client peer reviews in-services and other training as required.

Coordinate contact with collaborative agencies as needed to identify any client issues that might result in an improved or destablize a housing and to conduct an appropriate intervention as required

Interface with other agencies and departments to insure appropriate client compliance with Program requirements.

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Makes recommendations to enhance and improve services.

Other duties as assigned.

Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time.

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and / or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience :

Bachelors degree in Social Work or related field with a minimum of three (3) years directly related experience in case management. Substantial or demonstrated knowledge / experience working with families in crisis or unstable housing situations.

Minimum three years experience providing client case management services with the aging population and / or service programs.

Experience in providing health social and / or aging services in the community especially with diverse communities and knowledge of community resources.

Leadership abilities teaching experience ability to take-charge and / or make decisions as needed.

Certified in Red-Cross basic first aid and CPR are required which may be obtained within 30 days of hire.

Knowledge Skills & Abilities :

Excellent interpersonal and communication skills.

Knowledge of San Francisco County social services networks.

Sensitivity to and possess a knowledge of services for seniors and adults with disabilities homelessness / unstable housing substance use disorders and associated Healthcare physical and mental health acute / chronic issues.

Certified or familarity with HCV / Housing Quality Standards.

Interacting with persons from various social cultural economic and educational backgrounds for the purpose of stabilizing or improving housing situations.

Bilingual in Mandarin / Cantonese or Spanish language preferred.

Functional knowledge of Microsoft Office Products.

Ability to perform duties with minimum supervision.

Ability to communicate clearly in both verbal and written forms.

Promote a positive professional and organizational image in the community.

Sensitivity to seniors and people with disabilities and their needs.

Knowledge of mandatory reporting requirements for people working with ageing adults.

Sensitivity in handling complex / confidential information.

Ability to work under pressure.

Ability to work as a member of a team.

Valid CA Drivers License and personal car preferred.

QUALIFICATIONS

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Knowledge of structure and content of services to seniors.

Good problem-solving skills and ability to follow through.

Strong interpersonal communication and telephone skills

Computer literacy.

Shows respect and sensitivity for cultural differences; educates others on the value of diversity; promotes a harassment-free environment.

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration and accepts responsibility for own actions.

Attend meetings supervision and other required meetings. Attend Program staff clinical and community meetings as needed or required.

Demonstrates the necessary attitudes knowledge and skills to deliver culturally competent services and work effectively in cross-cultural situations.

Clearances Required Prior to the First Day of Employment :

Fingerprints : Required

TB Screening

Negative Tuberculosis Test : Required

Is responsible for accurate and timely data entry that aids Performance and Quality Improvement (PQI) reporting and case record reviews.

Is responsible for accurate and timely submission of case records.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequent Lifting pushing and pulling.

Frequent Repetitive motions : Making substantial movements (motions) of the wrists hands and / or fingers.

Medium work : Exerting up to 50 pounds of force occasionally and / or up to 20 pounds of force frequently and / or up to 10 pounds of force constantly to move objects.

The worker is required to have close visual acuity to perform an activity such as : preparing and analyzing data of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Frequent Bending standing stooping kneeling reaching twisting and walking.

Driving is not required for this position.

If driving a car is required for the position incumbent must have a valid California drivers license and be able to provide proof of DMV record and personal insurance (if required.)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

COUNCIL ON ACCREDITATION (COA) ROLES

PHYSICAL REQUIREMENTS

WORK ENVIRONMENT

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Contact clients who may have behavioral and psychiatric problems. Behaviors may include shouting use of profanity and inappropriate behavioral choices.

The noise level in the work environment is usually moderate and consistent with a normal office setting.

Occasionally exposed to perfume or scents in personal care products used by clients.

Occasionally exposed to outside weather conditions while monitoring clients in the outside courtyard and assisting clients to and from transportation vehicles.

Occasionally exposed to latex gloves while providing personal care assistance.

Occasionally exposed to bleach solution for sanitizing utensils dishes and serving utensils.

Occasionally exposed to animals such as dogs and cats for pet therapy projects.

DISCLAIMER : The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

CATHOLIC CHARITIES IS AN EQUAL EMPLOYMENT OPPORTUNITY EMPLOYER and is committed to providing equal employment without regard to race color creed religion national origin ancestry age sex sexual orientation gender identity legal domicile status veteran status disability or AIDS / HIV status or any other characteristic protected under federal or state law.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

I have read the job description above and I understand that the knowledge skill abilities and assigned responsibilities listed are conditions of my employment with Catholic Charities. I also understand that the job description may be changed or altered at any time.

Required Experience :

Manager

Key Skills

Project Management Methodology,Project / Program Management,Program Management,Management Experience,Microsoft Powerpoint,Project Management,Microsoft Project,Budgeting,DoD Experience,Leadership Experience,Supervising Experience,Contracts

Employment Type : Full-Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 71000 - 73000