Customer Support Technician - Tallahassee, FL (Hybrid)

Customer Support Technician

Location : Tallahassee, FL (Hybrid)

Duration : Contract

Rate : DOE

US Citizens, GC, EAD ( H4, L2), E3 TN visa holders preferred, NO third party corp to corp accepted for this job

Qualifications :

• Bachelor's degree in Computer Science, Information Technology, Healthcare Informatics, or related field.
• 6+ years of experience in customer support or technical assistance roles, preferably in the healthcare industry.
• Strong understanding of healthcare systems, workflows, and regulatory compliance requirements.
• Proficiency in Azure DevOps for issue tracking, project management, and collaboration.
• Experience with test automation tools like Selenium for functional and regression testing.
• Familiarity with wireframing and prototyping tools such as Balsamiq for designing user interfaces.
• Excellent communication, problem-solving, and interpersonal skills.
• Ability to work effectively in a fast-paced environment and prioritize tasks based on customer needs.