Business Operations Analyst (Remote)

DataBank is a leading service provider of enterprise-class Infrastructure-as-a-Service (IaaS) solutions aimed at providing 100% uptime and customer data, applications, and equipment availability. DataBank's managed data center services are built around world-class facilities, multi-homed Internet access hubs, and enterprise-grade storage and compute infrastructure. We provide a redundant managed colocation environment for companies wishing to outsource their entire IT infrastructure, consisting of space, power, network transport, cloud hosting, and managed services.

As a Business Operations Analyst you will serve as a key connector between technical and business teams to ensure our cloud and managed services offerings are clearly defined, well-documented, and positioned for business success. By transforming complex technical input from engineering and operations into actionable documentation, you will ensure our internal teams have the resources they need to promote and deliver DataBank's solutions confidently and efficiently. You will maintain the accuracy of our product catalog, support pricing initiatives, and identify opportunities to optimize business processes that drive profitable growth.

You will serve as a key connector between technical and business teams to ensure our cloud and managed services offerings are clearly defined, well-documented, and positioned for business success. By transforming complex technical input from engineering and operations into actionable documentation, you will ensure our internal teams have the resources they need to promote and deliver DataBank's solutions confidently and efficiently. You will maintain the accuracy of our product catalog, support pricing initiatives, and identify opportunities to optimize business processes that drive profitable growth.

Responsibilities

• Product Documentation : Gather and synthesize detailed technical information from Engineering, Cloud, and Network Operations to write and maintain comprehensive documentation, including product datasheets, solution guides, FAQs, process guides, and internal knowledge bases.
• Sales Enablement Materials : Develop and refresh content to train and enable the sales team, partnering with relevant stakeholders for presentations, collateral, and internal product education.
• Product Catalog Management : Maintain the cloud and managed services product catalog with up-to-date features, specifications, and positioning to support sales and business initiatives.
• Pricing Support : Collaborate with Finance and Product Management to develop, review, and update product pricing, ensuring competitive, transparent, and accurate offerings.
• Process Improvement : Assess and refine documentation, operational, and go-to-market processes for efficiency and consistency across the organization.
• Competitive Intelligence : Monitor and analyze competitive products and pricing, providing actionable insights for product positioning and strategy.
• Cross-functional Collaboration : Serve as a connector between technical, product, finance, and sales teams to ensure knowledge sharing and coordinated execution.
• Support Strategic Initiatives : Contribute to new product launches and key projects through strong documentation and operational support.

Qualifications

Benefits