Computer Support

REQUIRED SKILLS : (Need Majority; 2+ Years)

2 years of experience in remote troubleshooting

2 years of experience in customer service and user interaction during device setup

2 years of experience with imaging devices

NICE TO HAVE SKILLS :

AV integration experience

Ability to work independently in a team environment

Ability to meet deadlines

Ability to multitask and manage workday efficiently

INTERVIEW PROCESS :

In-person interview required

EQUIPMENT :

No specific equipment details provided; however, the technician may be offered a state

vehicle for travel to other DOC facilities if they maintain a good driving record.

DESCRIPTION OF ROLE :

The Department of Corrections (DOC) requires Desktop Support staff to maintain a

working knowledge of internal computer systems. The technician will be responsible for

repairing and maintaining thousands of desktops, laptops, and other PC devices.

Responsibilities include :

o Installing new PCs and laptops to replace end-of-life cycle equipment

o Maintaining inventory and properly disposing of outdated equipment by recycling

according to DOC policies

o Maintaining and closing work orders in the DOC ticketing system

o Receiving oversight from the Field Tech Manager to ensure that policy,

procedure, and methodology are followed

This position is focused on desktop troubleshooting and customer service. The ideal

candidate will have strong technical skills as well as the ability to interact with end users.

The technician will be based at the DOC Central Office located at 3099 E. Washington

Ave., Madison, WI, but will also travel to DOC facilities to assist field techs with project

and problem tickets. Travel occurs about once every few weeks.

Travel compensation includes :

o $0.51 per mile reimbursement

o Hourly wage for travel time

o Option to drive a state vehicle (if the candidate has a good driving record)

o When working at CO they are not paid mileage and for travel time.

Work schedule options include :

o 4 ten-hour days with Fridays off

o 5 eight-hour days

o 9 days of 9 hours over two weeks with one Friday off per period

Physical requirements :

o Ability to carry up to 50 pounds

o Ability to stand for up to 8 hours (may not be required daily)