Field Support Analyst

Seeking experienced operations and intelligence professionals skilled in using and training others on software (e.g. Gotham Gaia Foundry) to join our team. As a Field Service Analyst you will be on the front lines strengthening user relationships.

Your responsibilities will include troubleshooting technical issues developing new use cases and working alongside analysts to solve unique and complex problems. This role may involve collaborating closely with users worldwide and providing direct feedback regarding software feature enhancements. You will also play a vital role in promoting collaboration across a global enterprise ensuring continued success for our customers.

Job Requirements

Hands-on experience with the software product Gotham with responsibility for training and guiding users in its application and functionality.

Training experience (classroom or deskside).

Proficiency in troubleshooting technical issues.

Strong understanding of DoD Intelligence or Law Enforcement missions.

TS / SCI Required .

Desired Qualifications

Real-world experience supporting intelligence or operations.

Familiarity with Gaia or Foundry .

Experience training other intelligence or operations software.

Excellent communication skills.

Ability to travel independently both CONUS and OCONUS as required.

Technical knowledge including familiarity with Python Java or HTML.

Key Skills

Active Directory,Technical Documentation,Windows,On-Site Support,Test Equipment,Linux,Internet,Preventive Maintenance,Technical Assistance,Troubleshoot,Problem Resolution,Setup,hardware,Technical Support,UNIX

Employment Type : Full Time

Experience : years

Vacancy : 1