Business Services Administrator

Do you have a solid knowledge of branch and department operations and enjoy using that to help our business members? Are you passionate about delivering exceptional services to help our business members? Would you like to work at a collaborative organization that thrives on providing outstanding member service both internally and externally? If so, we’d love to talk with you about Monterra Credit Union’s Business Services Administrator Position! Located in the heart of the Bay Area, Monterra Credit Union is a community-centric and growth-oriented financial institution. We invest in the success of people and our community by giving back, making things easier, and committing ourselves to our members’ potential. Diversity, equity and inclusion are critical to our success, and we value the varied backgrounds and experiences that everyone brings to our organization. If you value collaboration, forward-thinking, and giving back, this just might be the place for you. SALARY & BENEFITS Monterra Credit Union reflects the value placed on employees by providing an excellent salary and benefits package : Starting pay of $38.00 - $43.00 per hour depending on experience Bilingual pay incentives (English / Spanish or English / Tagalog) Semi-annual bonuses for meeting key financial and operational goals Medical, Dental, Vision, Life, and Long-Term Disability insurances 401(k) including generous matching contributions Discounts on financial products and services, including mortgage and auto loans Paid time off, tuition reimbursement, and much more! POSITION SUMMARY The Business Services Administrator is responsible for managing and providing oversight on business memberships accounts, business deposits products and services as well as business deposit ancillary products associated with Monterra Credit Union business offerings. These offerings include but are not limited to all Business Share Deposit products, Merchant Services, Payroll Services, Cash Management solutions such as Business ACH, Wires, Account Sweeps, Bill Pay, Business Desktop Deposit, Positive Pay, and other ancillary products that serve our Business Member needs. The Business Services Administrator plays a pivotal role in ensuring the success of Monterra Credit Union’s business account initiatives and member experience while upholding high standards of service, and risk management, while complying with all relevant federal and state compliance rules and regulations, credit union policies and procedures. PRIMARY RESPONSIBILITIES Responsible for review and approval of new and updated Business Membership and Business Share Accounts. This includes review and approval of all business documentation, including ownership documents, account application, account signer(s) details and documentation, beneficial owner details and information, Biz Chex and Qualifile reports, Secretary of State and all other applicable documentation or information that will support the business account decision(s) needed, prior to opening. Ensures all Business account documentation is current, has not expired, is accurate, and applicable to the business entity type; Sole Proprietorship, Partnership, Corporation, LLC, Club / Association, and Non-Profit status. Audits 100% of new business accounts weekly, reviewing key areas for accuracy. Any exceptions or findings are documented, followed up on, and resolved promptly. Uses audit results as training opportunities for staff. Repeated or ongoing issues are escalated to the Director of Operations and VP of Member Experience. Serves as centralized business account subject matter expert, providing support and assistance with all business deposit products and service inquiries for Monterra Credit Union staff including deposit products, and business cash management services such as Business ACH, Business Desktop Deposit, Positive Pay, Account Sweeps, Bill Pay, wires, payroll and merchant services. Assists Business Banking Officer and Support Services Manager in the review, approval and set up of Business premium cash management services such as Business ACH, Positive Pay and Business Desktop Deposit. As needed, provides direct assistance to business members in the set up of these products. Partners with training department to provide business deposit account training to Monterra Credit Union Staff, to be completed ongoing on a quarterly basis. Training includes but is not limited to business documentation by entity type, disclosure requirements, beneficial ownership requirements, roles and authority for the account owners, officers and / or signers, audit findings, FAQ, account limitations. Assists with the planning, testing, validating, updating and implementation of approved new or enhanced; products, services, processes, systems, limits, packages, guidelines, internal documents, disclosures, and notices, and all other current or future Business Deposit related items / functions. Provides monthly reporting (on demand as requested) of the Business Deposit portfolio. This includes by is not limited to; total business deposits, total business memberships, net growth, accounts opened by entity types. Manages third party providers (Paychex, The City POS) to ensure appropriate referrals, sales and service standards are met for Monterra Credit Union business members. Coordinates annual sales and referral training between the third-party providers, Monterra Credit Union training team, and front line BizSMEs. Partners with Business Banking Officer and Commercial Loan Officer to identify opportunities to enhance our business deposit product and / or service offerings. Evaluates, recommends changes when needed, and assists in executing approved new or established risk management strategies to minimize losses. Includes but is not limited to; membership eligibility criteria, tier limits -check hold, mobile deposit, and withdrawal, Digital Business Packages - ACH, Bill Pay, Wires. Understands and follows operating procedures for all business products that include deposits, digital services and third-party ancillary products. Works with Business Banking Officer, Operations, Business Lending and Branch Managers to identify and resolve business member inquires or service issues. Acts as liaison between Business Banking Officer, Business Lending and BizSMEs for new business membership account openings. Assists in evaluating business account service products, policies, procedures, practices, documents, and forms to assure efficiency and compliance. Provides recommendations for new and enhanced products and or services, and new or updated process procedures that increase efficiency in business deposit services. Includes providing assistance to the various internal Monterra Credit Union teams with implementing approved enhancement updates (i.e. procedures, product fact sheets, website, internal systems, documents, disclosures, training guides, product knowledge training). Perform other work-related duties as assigned. Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and laws enforced by the Office of Foreign Assets Control. Provides service that aligns with the Credit Union’s mission of passionately delivering relevant products, services, and education tailored to help our members, employees, and communities achieve their financial goals. PHYSICAL DEMANDS The physical demands and work environment characteristics described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing duties of the job, employee may be required to use frequent physical activities include sitting, standing, reaching, walking, talking, bending, and constant use of hands. Employee must occasionally lift and / or move up to 5 pounds. Employee may occasionally work overtime. These activities are not necessarily performed to the same degree and combination every day. Apply Now for Consideration! Monterra Credit Union is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, disability, or protected veteran status. Qualifications Three to Five years of operational or business services experience in a financial institution is required. Bachelor’s degree or equivalent experience is desired. Thorough knowledge of consumer laws and regulations and Credit Union operations is required. Solid knowledge of branch and departmental operational activities and practices regulations & policies. Strong analytical and critical thinking skills with the ability to translate information into actionable plans for change. Must be organized with an ability to prioritize tasks and complete assignments in a fast-paced, independent manner. Demonstrated ability to analyze processes and develop detailed procedural documents. Strong professional interpersonal skills including effective written and verbal communications. Ability to effectively communicate technical concepts with employees of widely varying skill levels. Ability to exercise sound judgment in all situations and foster sound relationships with others at all levels.