Operations Consultant

JOB OVERVIEW

To provide project management for newly approved locations throughout North America manage the process of opening new locations provide supervision through on-site visits and effective post-opening consulting.  Utilize knowledge of restaurant operations and staff resources to provide counsel advice and assistance to franchisee owners / operators to positively impact and improve their sales profits operating standards and operating systems while maintaining or exceeding customer expectations.  Facilitate the maximizing of the sales and profits of these new restaurants through operations excellence thereby increasing the opportunity for additional development of restaurants and the profitability of American Dairy Queen. Protect Dairy Queen brand and respective trademarks.

Principal Accountabilities

• Functions as project manager of newly approved locations and provides leadership and direction to cross-functional teams both pre- and post-opening for the development and on-going operation of successful restaurants to achieve the targeted operational and financial key performance indicators while in the assigned district.
• Plan organize direct and control the activities for new restaurants as assigned from time of approval until the goals established in the transfer criteria are met and / or exceeded and the restaurant is transferred to the Operations Division.
• Ensure necessary initiatives are taken on a timely basis so that goals are accomplished in the areas of product quality food safety quality of service speed of service employee morale productivity and profitability.  Anticipate problems and develop workable solutions.  Effectiveness will be measured by your ability to create economic value.
• Provide business consulting services to recently opened locations within the assigned district.  Prepare and analyze statistical data relating to the restaurant opening for the purpose of improving restaurant operations including sales and profitability key performance indicators.
• Train and implement the utilization of the PRIDE operating systems and routines to ensure franchisee compliance with ADQs operations policies and procedures using learning management systems and brand standards materials.  Maintain consistent performance standards among franchisees within the assigned district.
• Evaluate restaurant facilities and operations via company provided measures.  Provide recommendations and consulting that will positively effect overall operations sales and profitability.
• Monitor franchisees training process.  Ensure brand integrity is / will be maintained and training schedules comply with franchise agreements.  Ensure that each location has the correct number of certified managers as per that locations franchise agreement.
• Become an expert in the training troubleshooting and operation of all restaurant equipment.
• Possess ability to interpret and consult to restaurant equipment layout designs to drive efficiency and compliance with company guidelines.
• Maintain effective communication with the field and cross-functional teams as to activities within the system.
• Assist with the process of championing new ideas (product service etc.) from the franchise community. Capture best-demonstrated practices and share to team members and the franchise community.
• Assist with the training of Operation Consultants Operations Specialists and other corporate team members as assigned.
• Manage operating budget for the position meeting all needs of the position while maintaining expenses at or below budget.
• Complete administrative duties in a timely fashion including schedules travel expense reports etc.
• Complete other duties and special projects as assigned.

The US national base salary range for this position is $95120 - $116522. This position is also eligible for a bonus. The base salary range displayed reflects the targeted hiring range for positions across all US locations. Individual pay is determined by job-related skills work location and relevant education or experience.

Qualifications :

Education & Qualifications

Job also requires :

Additional Information :

All your information will be kept confidential according to EEO guidelines.

Benefits

Our benefit package supports the well-being of our employees and their families.  Our comprehensive benefit package includes medical dental 401K match paid time off (including volunteer time as well as parental leave) and so much more!  To learn more about our great benefit offerings  Click Here.

Work Environment

Most positions located out of our global headquarters in Bloomington MN will work a hybrid work schedule where you will work 3 collaboration days a week.  Additional in office time may be required to support team / project needs.

Inclusion & Belonging

We are committed to creating a culture of inclusion and belonging for all who touch DQ. We believe in and commit to fostering a community where employees bring their authentic selves to work and where we recruit engage and retain employees franchise owners and suppliers based on qualifications and merit. We strive to maintain an environment where everyone feels welcome.

IDQ is an Equal Opportunity Employer and we use E-Verify to confirm the identity and employment eligibility of all new team members. You must be authorized to work in the United States without the need for employer sponsorship.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Six Sigma,Lean,Management Experience,Process Improvement,Microsoft Outlook,Analysis Skills,Warehouse Management System,Operations Management,Kaizen,Leadership Experience,Supervising Experience,Retail Management

Department / Functional Area : Operations

Experience : years

Vacancy : 1