Accounts Payable Vendor Relations Coordinator

Meriton is a national team of experts driving HVAC innovation through a network of high-performing companies. From strategy and support to systems and solutions, we work behind the scenes to strengthen operations and build value—for our partners and our people.

If you’re looking to make an impact, we’re glad you’re here. At Meriton, you’ll join a team that believes in big ideas, doing great work, and building careers that matter—every step of the way.

Vendor Relations Coordinator

Reports To : Vendor Relations Supervisor

Department : Shared Services Center (SSC) – Accounts Payable

Location : Irving, TX

FLSA Status : Non-Exempt

Role Summary

Team : Vendor Relations Team

Scope : U.S. operations; vendor helpdesk case logging, correspondence, documentation, and reconciliation support

The Vendor Relations Coordinator provides administrative and service delivery support to the centralized AP helpdesk within the Shared Services Center. This role ensures that all vendor inquiries, and cases are properly logged, tracked, and resolved in line with established SLAs and compliance requirements.

As Meriton scales from rapidly, this position supports a high-volume, service-oriented environment by maintaining process discipline, communication consistency, and control documentation. The Coordinator plays a critical role in ensuring visibility into vendor case activity and supports reconciliation efforts that uphold vendor satisfaction and AP subledger accuracy.

Shared Services & Scale Priorities

• Case Management Discipline : Ensure all vendor inquiries are logged, categorized, and tracked through to closure using the approved case management tool.
• Vendor Communication : Manage incoming correspondence with professionalism and attention to detail; maintain complete documentation for all exchanges.
• Statement Coordination : Collect, organize, and index vendor statements to enable accurate and timely reconciliation.
• Compliance & Audit Readiness : Maintain complete audit trails for all cases and reconciliations.
• Scalability : Streamline documentation and data collection processes to handle increased case volume without compromising service quality.

Core Responsibilities

Helpdesk & Case Management Support

Statement Reconciliation Support

Documentation & Quality Control

Continuous Improvement & Service Enablement

Cross-Pillar Collaboration

Qualifications

Key Success Metrics

Case Management

% tickets logged accurately; SLA compliance rate

Documentation Quality

% cases with complete notes and attachments

Statement Coordination

% of statements collected on schedule; zero missing reconciliations

Service Quality

Vendor response time; escalation rate reduction

Audit Readiness

100% traceable documentation for audit requests

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essentials functions. The noise level in the work environment is usually moderate. The workplace is in a corporate office environment and the temperature in the work environment is usually moderate. The position’s primary office is the Shared Services, Irving, TX office; however, telework or work at home, on the road, or in a satellite location for portions of the workweek may occur, depending upon project needs and requirements in coordination with your direct supervisor and / or most senior leader of your department. Occasional travel may be required.

Physical Demands :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable the individuals with disabilities to perform the essentials functions.

Meriton is an Equal Opportunity Employer

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.  Reasonable accommodations will be made for qualified individuals with disabilities unless doing so would result in an undue hardship.

Salary ranges listed are dependent upon a candidate’s qualifications, experience, internal equity, and the budgeted amount for the specific role and location.