Customer Experience Specialist

Customer Experience Specialist

Atlanta, GA, US, 30328

Oldcastle Infrastructure, a CRH company, is the leading provider of utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're more than just a manufacturer of precast concrete, polymer concrete, or plastic products. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, and more. With our network of more than 80 manufacturing facilities and more than 4,000 employees, we're leading the industry with innovation and a safety-first mindset.

Job Summary

This person will be responsible for promptly addressing customer inquiries, providing feedback to business units, data entry, and answering questions / concerns in a timely and professional manner. This is an entry level position (1+ years' minimum experience) that will be responsible for managing customer relationships in a specified market base as outlined in Oldcastle's SOPs.

Job Location

This position will be a hybrid position based out of our corporate office in Atlanta, GA.

Job Responsibilities

• Process and support customers' inquiries related to their dedicated market
• Answer calls and handle email inquiries; providing courteous, timely, and effective customer service
• Inform customers of the status of their orders, advising them of any changes
• Comply with company attendance standards
• Coordinate effectively with transportation, planning, engineering, and sales
• Follow up on inquiries for customer issue resolution and product design; process escalations when needed
• Coordinate with different departments to resolve customer's requests in an effective manner

Job Requirements

What CRH Offers You

About CRH

CRH has a long and proud heritage. We are a collection of hundreds of family businesses, regional companies and large enterprises that together form the CRH family. CRH operates in a decentralized, diversified structure that allows you to work in a small company environment while having the career opportunities of a large international organization.

If you're up for a rewarding challenge, we invite you to take the first step and apply today! Once you click apply now, you will be brought to our official employment application. Please complete your online profile and it will be sent to the hiring manager. Our system allows you to view and track your status 24 hours a day. Thank you for your interest!

Oldcastle Infrastructure, a CRH Company, is an Affirmative Action and Equal Opportunity Employer. EOE / Vet / Disability

CRH is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, status as a protected veteran or any other characteristic protected under applicable federal, state, or local law.