Resource Manager

Resource Manager

As a Resource Manager, you will be at the heart of our operational transformation, working across time zones and cultures to ensure we have the right people, in the right place, at the right time. Your expertise in managing resources will directly impact project delivery, client satisfaction, and team growth, helping us scale and thrive in an ever-evolving global landscape.

As a Resource Manager within our Global Delivery Management team, you will play a crucial role in optimizing our global talent pool and proactively supporting operational excellence and successful project delivery. You will work with geographically dispersed Resource Managers and Client Partners using your insights to plan, allocate and manage resources, ensuring that resourcing plans align with project needs, required skills and client expectations.

You'll also work with HR and the performance and learning team, playing a key role in supporting the performance review lifecycle.

Key Responsibilities

• Resource Planning & Allocation :
• Collaborate with Client Management Teams to understand the resource needs of upcoming and ongoing projects.
• Identify appropriate resources from the global talent pool, considering skill sets, team dynamics, chemistry, time zones, individual growth needs and preferences.
• Support the ongoing development of a consistent and robust process for longer term BAU resource management.
• Scheduling & Capacity Management :
• Ensure effective scheduling and planning, balancing individual workloads, time off and learning time to prevent overburdening resources.
• Proactively address resource shortages, considering repurposing resources across hubs or engaging freelancers as needed.
• Forecasting & Prioritization :
• Proactively forecast resource requirements based on upcoming projects, adjusting plans to accommodate unforeseen changes.
• Work with Client Partners to manage shifting priorities and project deadlines, offering solutions when conflicts arise and escalating when necessary.
• Budget Management & Cost Control :
• Partner with Client Management Teams to align project resourcing with budget expectations.
• Monitor actual project costs and flag to Client team to take corrective action for deviations such as scope creep or overservicing.
• Performance Management & Talent Development :
• Monitor team performance and collaborate with local HR teams to resolve or celebrate.
• Identify opportunities for learning and development, supporting team growth to align with organizational needs.
• Project Monitoring & Feedback :
• Scheduling post-project reviews and feedback loops, ensuring learnings are captured for continuous improvement.
• Relationship Building & Communication :
• You will contribute and collaborate as part of the Interbrand Resource Management Community sharing knowledge and best practices.
• Build strong, trusted relationships with individuals, local and global teams.
• Provide clear, consistent communication across teams to align on resource needs, project timelines, and any shifting priorities.
• Resource Management Tools & Reporting :
• Champion the effective use of the resource management tool ensuring resources actively engage with and provide feedback on the accuracy of their schedules.
• Constantly review and check resource allocations, checking in with individuals to ensure schedules are correct.
• Encourage accurate and timely completion of timesheets and contribute to regular resource reporting.
• Freelancer Management :
• Critically assess all freelance requests, ensuring all options have been explored prior to approval.
• Management of freelancers via YunoJuno.
• Work with local finance teams on freelancing reporting.

Skills & Qualifications

Note : This is a hybrid role and requires you to be in the office 3 days per week

Compensation