Executive Casino Host Experienced

Position Summary

This position is expected to bring in incremental new or newly activated business. The focus will be on developing prospects to reach our VIP level tiers. The Player Development Host will use the amenities of the company such as rooms and restaurants to attract and loyalize high end players to frequent Ameristar and play.

Duties and Responsibilities

• Build a loyalty to Ameristar through frequent communication to players assigned by email or phone.
• Meet and greet players who are playing on the casino floor handling their requests where needed and appropriate.
• Build customer database and player loyalty through recruitment and retention techniques including actively recruiting new members for the Boyd Rewards program through regularly scheduled visits to the Asian community.
• Provide high level personal customer service to all Ameristar players.
• Develop and implement business plans for each quarter targeting these high end players who are considered prospects fading or inactive.
• Retain the level of play of Boyd Rewards players assigned.
• Host assigned players at events and parties held for them at the property.
• Act as guest service liaison handle guest opportunities and resolve situations to ensure smooth operations and excellent customer service.
• Conduct and attend all regular departmental meetings as well as other related meetings.
• Be familiar and promote all current and upcoming special events promotions and entertainment as well as all casino activities and the Boyd Rewards program.
• Strive to exceed the expectations of our high-end players by following up on their visit with letters or thank you notes.
• Must be able to work flexible hours including evenings weekends and holidays.
• Provide assistance where needed to the Player Development Manager.
• Job Tasks must be finished in a timely manner according to department standards.

Qualifications :

Required Knowledge and Skills

Required Natural Behaviors

Additional Information :

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Boyd Gaming is proud to be an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.

Remote Work : No

Employment Type : Full-time

Key Skills

Campaigns,Animal Care,Anti Money Laundering,Endpoint Security,ABAP,KG Teaching

Experience : years

Vacancy : 1