Summer Internship - Customer Experience Analytics (Vehicle Support Center)

Requisition Summary

PACCAR Parts is offering an exciting Customer Experience Analytics summer internship at its headquarters in Renton, WA. The selected candidate will assist dealer technical support in the Vehicle Support Center and learn about the Customer Experience process.

Get direct insight from leading industry professionals

Work directly with Managers and Senior Managers

Establish mentoring partnerships with leaders in Customer Experience

Acquire practical experience in a dynamic business setting

Job Functions / Responsibilities

Interface with dealers and end customers to assist with business processes

Review and analyze transactional operations to identify improvement opportunities

Develop and update dashboards to visualize customer service data

Analyze problems to propose data-driven business decisions

Utilize SQL, Tableau, Snowflake and / or Python to provide business insights and automate processes.

Lead or contribute to Six Sigma projects

Qualifications

• Relevant coursework or prior internship experience desired
• Excellent written and verbal communication skills
• Strong organizational and project management skills
• Self-motivation and energetic personality
• Team-oriented
• Flexibility to work in a dynamic, fast-paced environment
• Ability to handle multiple priorities
• Strong PC Skills including experience with Microsoft Office Suite

Education

Benefits

As a U.S. PACCAR intern, you have a full range of benefit options including :

Additional Job Board Information

Wage Scale or Salary Range

The salary range for our intern positions is as follows :

Other Information

Division Information

PACCAR Parts is the global provider of aftermarket parts and services to support Kenworth, Peterbilt, DAF and TRP dealers around the world. This includes 20distribution centers globally that support 2,300 dealerships and over 1,000,000 customers. Aftermarket support includes world class customer centers that deliver industry leading uptime in conjunction with our outstanding supply chain that delivers record levels of inventory availability for dealers and customers.

Company Information

PACCAR is a Fortune 500 company established in 1905. PACCAR Inc is recognized as a global leader in the commercial vehicle, financial, and customer service fields with internationally recognized brands such as Kenworth, Peterbilt, and DAF trucks. PACCAR is a global technology leader in the design, manufacture and customer support of high-quality light-, medium- and heavy-duty trucks under the Kenworth, Peterbilt and DAF nameplates. PACCAR designs and manufactures advanced diesel engines andalso provides customized financial services, information technology and truck parts related to its principal business.

Whether you want to design the transportation technology of tomorrow, support the staff functions of a dynamic, international leader, or build our excellent products and services - you can develop the career you desire with PACCAR. Get started!