Loyalty Platform Architect

At Stitch, we’re building something extraordinary. As a fast-growing team of passionate marketing technologists, architects, and strategists, we bring together our diverse backgrounds and experiences to work towards one common goal : make marketers’ lives easier with Braze.

Customer engagement is becoming increasingly complex, but with the right technology, processes, and strategies in place, marketers can achieve great things. We're motivated to be drivers of what the future of martech looks like by building solutions that work.

We’re all in on Braze as the leading customer engagement platform and the cornerstone of the modern martech stack. As an Orbit-level certified Braze partner (the highest level of partnership), we work alongside marketers from some of the world’s most beloved brands to stitch together innovative solutions, better processes, and smarter strategies that make marketing magic happen in Braze and the platforms that integrate into it. For loyalty, promotions, and incentives, Talon.One is our platform of choice.

About This Role

As a Solution Architect at Stitch, you’ll work with enterprise clients to design and implement scalable, marketer-friendly solutions in Talon.One. You’ll own everything from initial technical discovery to deployment architecture, integration design, and enablement. You’ll also get the opportunity to learn Braze and lead clients through migrations and ongoing campaign services.

You’ll lead the full migration away from legacy loyalty systems, ensuring Talon.One is fully integrated with client martech stacks, including Braze, POS systems, websites and mobile apps, data warehouses, and more. You’ll also consult on downstream logic, simplify workflows, and train teams to manage their loyalty and promotion engines independently.

What You’ll Do

• Lead requirements gathering and Talon.One design efforts to ensure that client use cases are fully solutioned for and operational in Talon.One.
• Lead full Talon.One deployments, including deployment configuration, campaign rules and effects configuration, and loyalty program design and implementation.
• Go through Braze enablement in order to support Braze campaigns and migrations from legacy platforms.
• Design integration blueprints to connect Talon.One with systems like mobile apps, POS systems, websites, Braze, data warehouses, CDPs authentication providers, and other client systems.
• Conduct QA and manage the cutover from incumbent platforms to fully operational Talon.One logic.
• Collaborate with client developers to guide integration builds, review SDK implementations, and unlock new Talon.One use cases.
• Support other team members’ enablement on Talon.One
• Lead documentation and training to ensure client teams are confident using Talon.One independently.
• Produce supporting artifacts like deployment blueprints, data catalogs, and technical documentation.
• Support change management by advising on new roles, writing job descriptions, and helping interview candidates.
• Collaborate with Stitch Business Strategists, PMs, and Lead Architects to execute client migrations smoothly.
• Lead discovery and solution design sessions for loyalty and promotion use cases.
• Bring continued enablement, new ideas, recommendations, and solution write-ups to other Solution Architects directly, within projects, or during office hours
• Effectively manage your time to achieve quarterly billable hour targets
• Stay informed about the latest advancements in Talon.One, Braze, and their technology integration partners, as well as other relevant technologies in the marketing technology space by earning and maintaining additional certifications
• Occasionally travel, up to 20%, to client sites to actively participate in strategic discussions with a high level of engagement
• Perform additional duties as assigned and needed

What Does Success Look Like In This Role?

Requirements

Benefits