Front Office Assistant

Job Description

Job Description

Position Title : Front Desk Assistant

Location : Caruso Ford Collision Center

Address : 3500 Cherry Ave, Long Beach, CA 90807

Employment Type : Full-time

About Us

Caruso Ford Collision Center has been serving Long Beach since 1982 with a commitment to superior customer service. We operate a state-of-the-art body shop, factory-certified for Ford & Lincoln, use advanced equipment, and provide a lifetime warranty on repairs and paint work. We’re looking for a professional, friendly Front Desk Assistant to help reinforce our brand of excellence by providing outstanding service to our guests at the collision repair center.

Job Summary

The Front Desk Assistant is the first point of contact for guests entering the Collision Center. You will greet customers, answer phone calls, schedule appointments, process check-in / check-out, manage rental car coordination, and assist with administrative tasks. You’ll act as the face of the operation, ensuring a welcoming, organized, and efficient experience for every guest. This is a part time position with 30 hours a weeks anticipated.

Key Responsibilities

• Greet and welcome customers as they arrive at the Collision Center, both in person and via phone.
• Answer and route calls professionally, take messages, and assist with general inquiries.
• Schedule appointments for vehicle inspections, estimates, repair work, and follow-ups using the shop’s system.
• Check in vehicles : collect customer / vehicle information, insurance details, damage description, photo documentation.
• Check out vehicles : review completed work with customers, process documents, arrange payments, explain warranties.
• Coordinate rental car pick-up / drop-off logistics (on-site rental agency) and liaise with insurance companies as needed.
• Maintain clean, organized front desk area and waiting room; ensure customer comfort (refreshments, seating, etc.).
• Assist with administrative tasks : data entry, filing, scanning, ordering office supplies, preparing customer correspondence.
• Communicate with body shop technicians, estimators, parts department and service advisors to keep customers informed of repair status.
• Uphold dealership brand standards for customer service, professionalism and appearance.
• Comply with all safety, warranty, OEM parts usage and shop-policy procedures. Caruso Ford
• Perform other duties as assigned by the Collision Center Manager.

Working Conditions & Physical Demands

Requirements

Preferred :

Benefits