Affiliate / Community Communications Manager

Affiliate Manager

Are you passionate about delivering outstanding customer experiences and ready to bring your skills to a dynamic and growing team? GrowthAssistant is seeking an Affiliate Manager to elevate our customer interactions and affiliate engagement. In this role, you'll oversee customer experience (CX) channels, ensuring prompt, friendly responses and proactively resolving issues across multiple platforms. You'll also play a key role in building our social media community while developing and nurturing affiliate relationships. This position is ideal for someone who loves building connections, creating engaging interactions, and learning about affiliate management! Enjoy permanent work-from-home flexibility, competitive pay, and a variety of bonuses and benefits, including performance incentives, health coverage, and generous paid time off. If you're an experienced CX professional eager to dive into affiliate marketing, this role is for you!

The Role

Core Tasks :

• Own customer interactions across live chat, tickets, email, and social media, delivering friendly and proactive support.
• Respond to live chats within 15 seconds and tickets within 15 minutes when on shift.
• Provide pre-sales advice, manage order follow-through, and troubleshoot post-sales issues, including returns.
• Build close relationships with 3PL fulfillment centers to resolve issues promptly.
• Recommend and implement solutions-based CX processes.
• Monitor and respond to customer reviews and social media feedback, addressing issues and maintaining a positive brand presence.
• Drive engaging, positive social media interactions to build community and reputation.
• Research, build, and manage affiliate prospect lists and outreach efforts, maintaining strong affiliate relationships.

The Requirements

We are looking for someone who wants to grow as part of a team. Ideal candidates desire to learn and grow, take on more responsibilities along the way. Join our team now!