Service Desk Technician I

Bowie, Maryland (On-site)

Department : Support Services

Reports To : Support Services Manager

Salary : $40,000-$55,000

About the Role

PEAKE Technology Partners is seeking a motivated Support Services Technician I to serve as the first point of contact for client IT support needs. In this role, you'll troubleshoot hardware, software, and network issues while delivering exceptional service to our valued clients. If you're passionate about technology, thrive in a fast-paced support environment, and enjoy helping others, we want to meet you.

What You'll Do

• Provide front-line technical support via phone, email, chat, and remote tools
• Troubleshoot desktop, laptop, printer, mobile device, and software issues
• Log and track service tickets, ensuring detailed and accurate documentation
• Perform installations, configurations, password resets, and account unlocks
• Diagnose technical problems and implement effective solutions
• Deliver professional, clear communication with clients at all times
• Escalate advanced issues to senior team members when needed
• Contribute to knowledge base documentation and process improvements
• Follow up to ensure successful issue resolution and a positive client experience

What Makes Someone Successful Here

We hire A-Players who demonstrate PEAKE's core values :

These qualities make our team strong, collaborative, and successful.

Qualifications

How We Measure Success