Member Processing Operational Analyst, FutureChoice

Are you excited about being part of an opportunity to be at the forefront of transformation, innovation and service excellence for our U.S. Retirement business? Then we would love to have you join our FutureChoice Retirement Services Team as a Member Processing Operational Analyst ! You will help to shape a new retirement recordkeeping and operations ecosystem including the complimentary tenets of people, process, technology, and data. You will be instrumental in evolving a new culture focused on efficiently servicing, transforming, and growing our U.S. Retirement business while maintaining our reputation for service excellence.

Our customers are our top priority. In this dynamic and ever-evolving role, you will take a proactive approach to every interaction, ensuring a high-quality Manulife / John Hancock experience. This position is part of our US Retirement, FutureChoice Member Services team, where you will have responsibilities that include, but are not limited to risk mediation, reporting, process enhancement, procedure administration, project management, and administration for Operations.

This is a full-time hybrid opportunity requiring you to be in-office just three (3) days per week, Tuesday- Thursday. Monday and Friday will be work from home days.

Responsibilities

• Accurately process a variety of plan-related transactions, such as contributions, distributions, and rollovers, ensuring compliance with regulatory guidelines and internal service level agreements (SLAs).
• Improve customer experience by maintaining high service standards and proactively addressing issues to improve participant satisfaction.
• Provide knowledgeable support to internal stakeholders on all aspects of 401(k) payment and transaction processing, encouraging effective service collaboration.
• Maintain data integrity by keeping participant records accurate and up-to-date, ensuring compliance with quality and audit standards.
• Contribute to process improvement initiatives by identifying inefficiencies, recommending solutions, and supporting the implementation of enhancements.

Required Qualifications

Preferred Qualifications

When you join our team

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https : / / www.manulife.co.jp / をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ / ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出身、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ / ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.com にご連絡をお願いします。

Referenced Salary Location

Boston, Massachusetts

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$45,150.00 USD - $75,250.00 USD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife / John Hancock offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension / 401(k) savings plans and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in the U.S. includes up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year, and we offer the full range of statutory leaves of absence.

Know Your Rights. Family & Medical Leave. Employee Polygraph Protection. Right to Work. E-Verify.

Company : John Hancock Life Insurance Company (U.S.A.)

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