Client Care Manager

Client Care Manager

Are you looking for a job where you can make a difference in peoples lives Join BrightStar Care.

Summary

Are you looking for aClient Care Managerwhere you can make a difference in peoples lives Do you want to work for a home care agency that truly cares about you Thats where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level on a flexible schedule and with the recognition and benefits you need. Come work for us and see howBrightStar Careemployees uphold a Hight Standard.

Client Care Manager Responsibilities :

• Conduct daily activities in the scheduling department ensuring that all shifts have been filled and schedules are communicated to caregivers clients and facilities.
• Oversee all members of the care coordination department
• Oversee field staff as it relates to customer service and client interaction.
• Motivate inspire and implement teamwork at all times
• Maintain communication with field staff & clients.
• Solve problems quickly and effectively
• Support intake calls for potential clients and maintains service standards
• Must be comfortable with handling complex scheduling demands and managing multiple simultaneous client and field staff needs
• Assigning new clients to members of the care coordination team
• Manage and filter incoming calls in a friendly professional and knowledgeable manner
• Prioritize and re-prioritize to get the job done maintain organizational skills at all times
• Documentation
• On-call support leader to after-hours and weekend team rotating between several staff members
• Work closely with members of the HR (Recruiter and Billing Specialist) and Clinical Department

Client Care Manager Requirements :

What we Offer :

At BrightStar Care we value each of our employees and care about their well being. We strive to provide best -in-class benefits packages including :

Work setting :

Weekly Schedule :

We are an Equal Opportunity Employer and do not discriminate against applicants due to race ethnicity gender veteran status or on the basis of disability or any other federal state or local protected class.

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Required Experience :

Manager

Key Skills

Customer Service,Client Expectations,Client Requirements,Client Support,Action Plans,Issue Resolution,Account Management,Client Relationships,Service Delivery,Client Service,Client Satisfaction,Client Management,Procedures,Service Level Agreements,New Clients

Employment Type : Full-Time

Experience : years

Vacancy : 1