Temporary Customer Service Guide- 3 month assignment

At Guidehealth our mission is simple but powerful : to make great healthcare affordable for all. Were a technology-forward company that believes in accountability continuous learning innovation and ensuring every voice is heardall while leading with empathy.

Were looking for Customer Service Guides who are tech-savvy resilient and passionate about helping others. This is more than customer serviceyoull be the trusted voice for our members and providers guiding them through the complex world of healthcare with empathy clarity and confidence.

WHAT YOULL BE DOING

• Serving as the first point of contact for members and providers handling 3040 calls per day while also managing chats texts emails video and co-browsing with an expected call resolution time of 6 to 8 minutes.
• Navigating multiple systems and balancing several interactions at once staying accountable for accurate timely and empathetic resolutions.
• Assuring the accurate and timely handling of client and member calls with total follow through
• Answering client and provider questions including but not limited to claims payment status and coverage information
• Educating customers on their plan and encouraging use of our digital toolshelping them learn how to navigate healthcare more confidently.
• Interpreting client health plan protocol
• Reviewing claims status and providing status to member.
• Check tracer documentation
• Maintaining accurate and complete call documentation
• Maintaining high level of professionalism
• Returning incoming calls
• Solving questions about benefits claims eligibility and providers collaborating across teams when needed.
• Safeguarding privacy at all timesstrictly following HIPAA and confidentiality standards.
• Documenting thoroughly taking ownership of issues and following through until every customer feels heard and supported.

Qualifications :

What youll need to have for success

Schedule

Core business hours : MondayFriday 8 : 00 AM to 6 : 00 PM (Central Time).

This is a temporary 3-month assignment starting on December 1st

This Is Not Your Typical Call Center Job

As a Customer Service Guide youll gain a deep understanding of our members systems and servicesbut this role is just the starting point. From here youll have opportunities to grow into roles in Quality Client Success Claims Utilization Management Referrals Intake and Healthguide (Medical Assistant).

At Guidehealth every voice matters growth is supported and empathy isnt just encouragedits expected. Everyone is responsible to help teammates Thrive! We provide ongoing feedback regarding performance and encourage feedback sharing from all team members.

Ready to join a company thats innovative mission-driven and built for growth Apply today and help us make great healthcare affordable for all.

Additional Information :

The base pay range for this role is between $ 21.00 to $23.00 per hour paid bi-weekly. Upon successful completion of full training program you will receive a $500.00 bonus.

ALIVE with Purpose : How We Thrive at Guidehealth

At Guidehealth our values come to life in everything we do.

BENEFITS :

All full-time employees of Guidehealth who work 30 hours per week or more are eligible for our comprehensive benefits package. While you are hard at work advancing value-based healthcare we are here to ensure YOU have the care you and your family need and the opportunities for growth and development. Our commitments to you include :

COMPENSATION :

The listed compensation range listed is paid bi-weekly per our standard payroll practices. Final base pay decisions are dependent upon a variety of factors which may include but are not limited to : skill set years of relevant experience education location and licensure / certifications.

OUR COMMITMENT TO EQUAL OPPORTUNITY EMPLOYMENT

Diversity inclusion and belonging are at the core of Guidehealths values. We are an equal opportunity employer. We enthusiastically accept our responsibility to make employment decisions without regard to race religious creed color age sex sexual orientation and identity national origin citizenship religion marital status familial status physical sensory or medical disability Family and Medical Leave military or veteran status pregnancy childbirth or other related medical conditions or any other classification protected by federal state and local laws and ordinances. Our management is fully dedicated to ensuring the fulfillment of this policy with respect to hiring placement promotion transfer demotion layoff termination recruitment advertising pay and other forms of compensation training and general treatment during employment.

OUR COMITTMENT TO PROTECTION OF PATIENT AND COMPANY DATA

This position is responsible for following all Security policies and procedures in order to protect all PHI and PII under Guidehealths custodianship as well as Guidehealth Intellectual Properties.  For any security-specific roles the responsibilities would be further defined by the hiring manager.

REMOTE WORK TECHNICAL REQUIREMENTS

Guidehealth is a fully remote company. We provide new employees with the necessary equipment to function in their role at no charge to the employee. Employees provide their own internet connection capable of conducting video calls on camera and connecting to various internal and external systems. The required internet speed is a minimum of 100 mbps download 10 mbps upload. Please run a speed test here to confirm your internet connection meets these requirements.

Remote Work : Yes

Employment Type : Full-time

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Experience : years

Vacancy : 1