Product Manager

Sr. Product Manager

Our client is seeking a seasoned Senior Product Manager to lead initiatives within their Contact Center Technologies domain. This role is ideal for a strategic thinker with hands-on experience in product management, especially within technical ecosystems supporting call centers. You'll be responsible for driving the discovery, delivery, and performance of digital and technology products that enhance customer and internal user experiences.

This is a high-impact opportunity to shape the future of contact center operations through innovative product strategies, cross-functional collaboration, and data-driven decision-making.

Key Responsibilities :

• Lead product discovery and delivery efforts using human-centered design and agile methodologies.
• Translate customer needs and business goals into actionable product initiatives and roadmaps.
• Collaborate with stakeholders across UX, technology, operations, and marketing to bring products from concept to market.
• Develop business cases and hypotheses to support product initiatives.
• Monitor and report on product performance using KPIs and KRIs.
• Identify opportunities for improvement through data analysis and industry research.
• Communicate complex concepts clearly to both technical and non-technical audiences.
• Stay current on trends and best practices in contact center technologies and digital product management.

Required Qualifications :

Bachelor's degree OR 4 additional years of relevant experience in lieu of a degree.

4+ years of experience in technology product management.

Experience in strategy, planning, innovation, user experience, analytics, or process engineering.

Familiarity with Agile methodology.

Strong communication and stakeholder management skills.

Preferred Qualifications :

Tools & Technologies :

Candidates with experience in the following tools and platforms will be highly valued :

EEO Employer

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