Office Administrator

The Office Administrator is primarily responsible for coordinating office administrative tasks accounts payable / receivable and payroll functions for the company-owned location. This position works closely with all operations teams and is responsible for providing complete accurate and timely services.

What We Offer :

California Closets has both company-owned and franchise locations. This location is company-owned therefore earns the following benefits :

• Health insurance Medical Dental and Vision
• PTO days and paid holidays
• 401K retirement plan with company match
• 40 hours / week with overtime potential
• Grow your career with us many promotional opportunities are available

Franchises are independently owned and operated and may offer different benefits.

Pay range will be $23 - $26 / hour

Schedule :  Monday-Friday 8am - 4 : 30pm

Duties and Responsibilities :

Responsible for answering incoming phone calls & emails to either the local scheduling office or local showrooms and address client needs.

Intake of warranty and service claims troubleshooting and working toward a productive resolution while delivering a 5-star customer experience.

Processing deposits and balances in QuickBooks or Epicor within 24-48 hours of receipt

Perform a week and month-end reconciliation of install revenue in Salesforce and Epicor

Research and correct invoice errors and discrepancies

Support office manager on company / showroom events

Review all invoices for appropriate documentation (3-way match) and seek approval prior to payment

Establish / maintain team member records; team member information and emergency contact details

Assist with mail and distribute to appropriate person

Accurate completion of accounts receivable and payable functions for all customers / trade vendors

Responsible for directing client issues concerns and / or complaints to management team while working in conjunction with the management team to bring them to a resolution as needed.

May provide customer communication support as it relates to installations confirmations and return visits.

Assist with AR / revenue audit requests

Frequent one on one contact with customers sales team vendors and all internal departments to oversee efficiency and client satisfaction throughout the organization

Comply with established company policies and procedures and incorporate procedural improvements

Field all general team member questions / requests

Monitor and respond to all vendor / customer inquiries

Other duties or special projects as required by General Operations or Office Manager

Qualifications :

High school diploma and / or GED

1-2 years of experience of administrative experience in the home renovations / improvement industry preferred

Strong communication interpersonal and presentation skills

Ability to communicate politely clearly and professionally with clients

Ability to work quickly and accurately 10-key and data entry

Calendar management / regional scheduling experience preferred

Excellent time and project management abilities

Self-starter with a positive attitude and ability to manage own schedule and comfortable working in a fast-paced environment

Ability to provide an exceptional client experience aligned to the company values

Models CC Core Values and 10 Serving Basics

Must possess strong critical thinking problem solving and organizational skills with the ability to work under pressure

Must possess an unwavering commitment to foster a safe and event-free work environment

Tech savvy with the ability to quickly learn and apply various business systems (CAD Epicor Salesforce Microsoft Office etc.)

Additional Information :

Check out our careers page for more open positions : Careers & Available Jobs

Find us on Facebook YouTube and Instagram

#AZ166

We are an equal opportunity employer. We E-Verify.

All your information will be kept confidential according to EEO guidelines.

Remote Work : No

Employment Type : Full-time

Key Skills

Office Manager Experience,Microsoft Office,Data Entry,Microsoft Outlook,Microsoft Word,QuickBooks,Office Experience,Microsoft Excel,Filing,Administrative Experience,Microsoft Outlook Calendar,Bookkeeping

Experience : years

Vacancy : 1