Technical Program Manager

eTeamSeattle, WA

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Role : Technical Program Manager – NGPOS Systems (Quick Service Restaurant)

Location : Seattle WA Onsite

Contract

Job Description :

API,CRM,FAST,HW / SW integration,IT architecture,IT operations,IT security,PCI DSS,Project management methodology,allied health profession,analysis,analytical skills,architecture,behavioral competency,business requirements,catering,client management,coaching,cognitive skill,computer science,conformity control,continuous improvement,customer communication,customer interaction management,data security,electronics,end to end solutions,engineering,finance,financial services,financial transaction,functional analysis,functional specification,health,health and wellbeing,health care,high availability,information security,information system,information systems architecture,information technology,internal control,leadership,lessons learned,management,management methodologies,market finance,medicine,mentorship,operational management,outsourcing,payment card service,payment gateway,payment processor,payment solution,payment terminal,payment-card processing,payments,personal development,physics,program management,project management,project portfolio management,psychology,quick service restaurant,regulatory compliance,regulatory framework,regulatory requirements,risk management,sales,science & research,security,security standards,service provider management,services,social skills,soft skills,software design,software development,software engineering,solution architecture,staff supervision,stakeholder management,supplier management,supply chain management,supply management,system architecture,system integration,system interface,system upgrade,systems availability,team management,technical architecture,technology,third-party management,trade,transversal skills,transversality,vendor selection

Key Responsibilities :

Program Leadership :

Drive end-to-end delivery of NGPOS technology initiatives including system upgrades, hardware rollouts, integration with payment processors, and feature enhancements tailored for QSR operations.

Cross-Functional Collaboration :

Partner closely with engineering, IT, restaurant operations, finance, and third-party vendors to define project scope, manage dependencies, and align program goals with business requirements.

Vendor & Stakeholder Management :

Manage relationships with NGPOS vendors, payment gateways, and service providers to ensure compliance with performance, security, and budget expectations.

Compliance & Security :

Oversee adherence to industry and corporate standards such as PCI DSS, data security, and QSR operational policies specific to NGPOS deployments.

Operational Excellence :

Lead pilot programs and phased rollouts of NGPOS updates and new features, ensuring minimal disruption during peak QSR hours (rush periods).

Continuous Improvement :

Analyze NGPOS system performance metrics and user feedback to identify areas for enhancements, integrating with complementary systems like kitchen display (KDS), drive-thru, and mobile ordering platforms.

Expertise & Domain Focus :

Extensive experience managing NGPOS platforms in Quick Service Restaurant settings.

Strong knowledge of QSR workflows, including drive-thru, kiosks, and digital ordering.

Proven ability to manage hardware-software integration projects involving NGPOS technology and third-party systems.

Skilled in leading multi-disciplinary teams to deliver scalable and reliable NGPOS solutions.

Architecture & Leadership :

Define and drive the technical architecture strategy for NGPOS implementations ensuring alignment with enterprise technology standards and QSR business goals.

Collaborate with architects, engineering leads, and vendors to design scalable, secure, and high-availability POS solutions.

Develop architecture artifacts including system diagrams, integration flows, and deployment blueprints specific to NGPOS.

Lead governance forums and architecture review boards (ARBs) related to POS systems.

Provide technical guidance and mentorship to cross-functional teams to enable best practices in system integration and program execution.

Drive vendor selection and evaluation processes based on architectural fit, scalability, and compliance with security standards.

Advocate for continuous innovation and modernization of the NGPOS platform in line with emerging QSR technology trends.

Desired Deliverables :

Comprehensive program plans including risk mitigation and deployment timelines for NGPOS projects.

Documentation of NGPOS system architecture, integration points, and operational procedures.

Vendor evaluation and compliance reports specific to NGPOS technologies.

Training and communication materials tailored for restaurant and corporate teams on NGPOS usage and updates.

Post-implementation reviews and continuous improvement plans for NGPOS operations.

Qualifications and Skills :

Experience :

years in technical program or project management.

years managing POS systems, with specific experience in NGPOS within QSR environments.

Proven track record of managing vendor partnerships and multi-location technology rollouts.

Domain Expertise :

Deep understanding of NGPOS platform capabilities, payment integrations, and QSR operational requirements.

Familiarity with PCI DSS compliance and POS security standards related to NGPOS systems.

Technology & Tools :

Hands-on experience with NGPOS system architecture, cloud integrations, and API interfaces.

Knowledge of payment processing technologies integrated with NGPOS.

Leadership & Communication :

Strong communication skills for engaging both technical and non-technical stakeholders.

Ability to drive collaboration across teams and manage complex program delivery in a fast-paced environment.

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Technical Program Manager • Seattle, WA