Customer Service Representative
The Glass Guru of MeadowlandsEast Rutherford, NJ, USjob_description.job_card.variable_days_ago
serp_jobs.job_preview.job_type
- serp_jobs.job_card.full_time
job_description.job_card.job_descriptionAnswer inbound phone calls promptly during business hours Respond to any voicemails and / or messages from answering service (if applicable) Respond to inbound email correspondence, forward on as appropriate Greet customers and all other visitors to the showroom (if applicable) Screen incoming leads / potential customers Schedule estimate appointments Quote product by telephone for clients / customers (if applicable) Assist Estimators with follow up on pending sales / quotes by phone and / or email Strategically schedule work appointments for Installation Technicians, along with customers accordingly Troubleshoot issue from field if needed, working with GM / vendors and techs to find solutions Check order confirmations from fabricators / vendors for size and pricing accuracy Filing of daily work orders and estimates Ordering of all office / shop supplies Keeping office clean / tidy HS Diploma or equivalent All candidates must be able pass initial background check and drug test Excellent verbal / written communications skills Microsoft Office proficient (Word, Excel) Hardworking, motivated, with excellent organizational and time-management skills Eligibility for company benefits contingent upon completion of initial employee probationary period and at the discretion of the Franchise Owner.
Benefits :
- Dental insurance
- Free uniforms
- Health insurance
- Paid time off
Roles & Responsibilities :
As the primary person on the front lines of customer service, the Customer Service Rep handles inbound & outbound contact with customers including, but not limited to :
Qualifications & Educational Requirements :
Preferred Skills :
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Customer Service Representative • East Rutherford, NJ, US