Technical Assistance Center Specialist Temp Remote

Technical Assistance Center Specialists - Remote

Summary : The Technical Assistance Center Specialist will work directly with clients ensuring they have the knowledge to use a new system and its tools. We seek an energetic and motivated individual who is open to new challenges and continuous learning. A creative brainstormer who can think 'outside the box' and find solutions to complex problems. This is a temporary position with the potential for extension based on performance and business needs. This position is for seasonal work, project term starting Dec.

About the company : Superior helps financial institutions in all sectors drive performance and deliver results while improving their customers' experience with our premier service and dedicated management solutions. We achieve outstanding results by fostering an environment that empowers employees and encourages teamwork - taking personal responsibility for the company’s success.

Responsibilities :

• Become expert in assigned software and / or hardware systems
• Train customers on new software systems
• Demo application's functions and how best to navigate new features
• If needed, test computer systems, networks, and hardware to ensure proper function
• Respond to calls, emails, and chats to assist in troubleshooting problems
• Replicate reported technical problems and look for solutions
• Install updates to software and hardware as required
• Complete training and development requirements on time
• Work with management to identify and foster positive change and business efficiencies
• Maintain proper documentation on customer interactions, system responses, and issue resolution
• Train colleagues and customers on how to effectively use systems and components
• Attend and actively participate in team meetings

Required Qualifications :

Preferred Qualifications :

Available Hours

Location

Pay Range : $18.00 to $27.00 per hour depending on experience

Other Requirements : Must pass a post offer background investigation, physical and drug test to the satisfaction of Superior.