Sr. Manager- Project Manager- Pulse Operations

Sr. Manager- Project Manager- Pulse Operations

Capital One, a Fortune 500 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients : a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.

General Responsibilities :

Business Prioritization and Governance : The Senior Project Manager supports the monthly prioritization of Debit products, including Discover Debit, PULSE Debit, and PULSE Gateway Services. This involves reviewing and updating the business priority list to ensure alignment with PULSE goals and strategic objectives. They help manage product governance controls, oversee business case reviews, and ensure all product lifecycle approvals are collected and documented. This includes validating business cases, architectural designs, and testing for compliance and readiness.

Program and Project Delivery : The Senior Project Manager drives the delivery of key initiatives, manages project portfolios, and coordinates cross-functional teams to ensure projects are completed on time and within budget. They synthesize data from various sources to demonstrate the value of initiative delivery and maintain metrics for reporting. They oversee the product development lifecycle, ensuring alignment with business goals and leading teams to deliver innovative products. This includes managing dependencies, risks, and communications across product areas.

Compliance, Risk, and Reporting : The role involves monitoring compliance, managing risks, and ensuring all deliverables meet regulatory and organizational standards. The Senior Project Manager actively escalates customer-impacting issues and maintains controls for incident and crisis management. They develop and maintain delivery metrics and analytics, automate data collection, and report progress to executive leadership. This supports transparency and informed decision-making.

Stakeholder Collaboration and Communication : The Senior Project Manager will build cross functional relationships with key stakeholders, facilitate open collaboration, and communicate decisions and updates across teams. They ensure that all relevant documents and decisions are saved and accessible for audit and review. They implement change management processes for all initiatives and maintain enterprise and department-level controls.

Basic Qualifications :

Bachelor's Degree or Military experience

At least 8 Years of Project Management experience

At least 1 Year of People Management experience

Preferred Qualifications :

Masters / MBA degree

At least 10 years of Project Management experience

At least 3 years of People Management experience

PMP, Lean, Agile or Six Sigma certification

Exceptional communication and collaboration skills

Excellent problem solving and influencing skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Houston, TX : $155,300 - $177,200 for Sr Manager, Project Management

Richmond, VA : $155,300 - $177,200 for Sr Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and / or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability / vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com.

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).