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Customer Service Representative

Customer Service Representative

Canon Recruiting GroupChandler, AZ, US
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Job Description

Job Description

POSITION : Customer Service Representative

FULLTIME : ASAP - 10 / 5 / 2026, potential for extension or permanent placement

LOCATION : Chandler, AZ

SCHEDULE : See below

PAY RANGE : $19-21 / HR, paid weekly

Exact compensation may vary based on skills, experience, and location. Base pay information is based on market location.)

  • Training Hours – Monday through Friday 9am -5 : 30pm EST – Will follow schedule selected at offer time, once training is completed

SHIFTS- (first come first served)

Sunday - Thursday 8H 30Lunch- 12 : 30 PM - 9 : 00 PM

Monday - Friday 8H 30Lunch- 10 : 00 AM - 6 : 30 PM

Monday - Friday 8H 30Lunch- 10 : 30 AM - 7 : 00 PM

Monday - Friday 8H 30Lunch- 11 : 00 AM - 7 : 30 PM

Monday - Friday 8H 30Lunch- 11 : 30 AM - 8 : 00 PM

Monday - Friday 8H 30Lunch- 12 : 00 PM - 8 : 30 PM

Monday - Friday 8H 30Lunch- 12 : 30 PM - 9 : 00 PM

Monday - Friday 8H 30Lunch- 1 : 00 PM - 9 : 30 PM

Monday - Friday 8H 30Lunch- 1 : 30 PM - 10 : 00 PM

JOB DESCRIPTION :

Health Benefits Solutions serves consumers with Health Savings Accounts offered as part of employer sponsored benefit plans. Provides consumers with clear information on their accounts and guides them through various inquiries, including, but not limited to filing a claim, ordering debit cards, password resets, suspending lost / stolen cards, and locating statements.

Key responsibilities include :

  • Support the team manager and teammates on the employee expense reimbursement team. This team is primarily responsible for processing employee expense reimbursements, auditing expense submissions for compliance with policy, and executing the consequence model for policy violations (FLU / CF hierarchal escalation).
  • Provide support on projects / initiatives including testing, requirements research, communications prep, etc.
  • Develop and assist employees to achieve optimal performance results and make progress towards established team goals and service level agreements.
  • Ensure adherence to applicable bank expense reimbursement and risk management standards, policies and procedures.
  • Build strong relationships with applicable Corporate Accounts Payable functions and support / business partners.
  • Remain aware of the impact of this governance and control role across functions and lines of business
  • Analyze complex information and presents meaningful, summary information across all audiences
  • Ensures adherence to appropriate policies and procedures

    • Required Skills :

  • Must possess the skills to navigate between multiple screens / systems and keep the client / internal partner fully engaged, while quickly and accurately typing relevant notes and information
  • Computer Literacy and proficient in using Microsoft Outlook, Word, and PowerPoint is a REQUIREMENT
  • Ability to demonstrate flexibility and work well under pressure in a fast paced, high call volume, and constant changing call center environment
  • Strong communications skills, great grammar, and the ability to communicate with management, peers, and clients
  • Robust customer service skills and the ability to resolve and de-escalate difficult situations and prevent client dissatisfaction with respect and poise

    • Additional Notes :

    Cell phones ( manager will discuss designated locations for calls and times calls can happen)

    Dress code (professional business casual attire) REQUIRED ON INTERVIEWS AS WELL

    Attendance (utilizing the proper call out duty line, communicating with direct supervisor and vendor, showing up for training / work on the daily)

    Punctuality (16 hours within first 90 days allotted) RECOMMENDED TO NOT HAVE TIME OFF DURING TRAINING PERIOD.

    MUST be able to work in a virtual setting on site during training. PLEASE DO NOT BRING PERSONAL ITEMS SUCH AS BLANKETS.

    WORKING CONDITIONS :

  • May on occasion be exposed to loud sounds and distracting noise levels, such as from office equipment.
  • The ability to lift up to 30lbs
  • Use of computers and technology

    • Here at Canon Recruiting, People are our priority, and we are committed to Include Diversity in every segment of who we are. It is only through our Diversity, we are made a stronger organization, and increase our ability to provide top tier candidates that our clients have come to know Canon for. We have an inclusive environment all employees are celebrated for their unique differences. The different perspectives and experiences of our workforce give us the competitive advantage that is essential for success in an ever-changing market. By promoting inclusion with the same enthusiasm, we devote to quality and competency, and using the experience from a diverse assortment of backgrounds and experiences, Canon is able to improve the services and value we deliver to clients, employees, and customers. At Canon, Diversification and Inclusiveness are much more than a corporate ambition; they are a critical component in our daily corporate life.

    Canon Recruiting is committed to a diverse and inclusive workplace. Canon Recruiting is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

    The pay range for this position is listed above. Base pay information is based on market location.

    We will consider for employment qualified applicants with arrest and conviction records. Our range of benefits may include health care and 401(k) savings plans.

    For individuals with disabilities who would like to request an accommodation, please email hr@canonrecruiting.com

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    Customer Service Representative • Chandler, AZ, US