Technical Writer

Technical Writer

6 Months Contract to hire

Tampa, FL or Jacksonville, FL or Irving, TX (Hybrid)

Web Cam Interview

$50-$55 / Hr on W2

Role : -

Implementing assessment process

Enterprise-wide project

Tech writer

Risk background.

Writing software documentation

MCA experience is a BIG plus

No work examples because of quick turn around

Example Questions : Simple triaging

Good communication and helping answer help desk tickets

About the role :

We're looking for a talented Technical Writer to join the Technology MCA team.

We're looking for a dynamic and collaborative Technical Writer to create and maintain MCA documentation and guides for consumption by employees.

We're looking for someone who wants to learn about banking at uniquely global scale, and who can work across the various businesses to deliver clear, engaging user content.

The Technology MCA team is a new group within Technology Controls focused on :

Transformation and deployment of MCA across all of Technology

Running MCA as service provider for Technology

Creating value as a source of management insight in the MCA space

You will :

Document MCA processes and features, as well as standards and guidelines for system users

Work with MCA teams to turn draft content into well-organized, easy-to-read documentation

Collaborate with our Content Team Lead to maintain content quality and consistency

You should have :

6+ years' experience and Proficiency writing software documentation, including API guides, tutorials, and quick-start guides

The ability to clearly explain technical concepts

Empathy for users

Curiosity

Proficiency in HTML, Markdown and documentation-as-code

Experience identifying gaps and types of content to be written

Experience with Risk, Control or technical products or platforms

Delivered documentation to market by working across business, engineering, and other stakeholders

strong and rationalized sense of priorities, and the ability to translate conflicting priorities and requirements into an actionable plan

Launched and continuously improved documentation by focusing on both short-term and long-term goals

Comfort working within an Agile framework

High levels of accountability and ownership

Nice to have :

Experience in banking or finance