Store Manager II (Flatbush Ave.)

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• Provides people management leadership by hiring the best talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any / all disciplinary actions, as required
• Manages a medium sized store and team (based on U.S. TD Bank store levelling criteria)
• Oversees and leads a medium and / or complex and / or Denovo Store while growing talent, developing skills and capabilities to achieve career goals, support project / initiative success and achieve business results
• Accountable for achieving both Store and individual performance metrics
• Ability to manage multiple store locations and / or a diverse and complex customer base, if required
• Acts as peer mentor to developing store managers
• Requires deep expert knowledge of the business, banking and bank operations
• Requires deep expert process management knowledge and deep expert knowledge of the risk profile for team processes supported, advanced knowledge in identifying, tracking and resolving gaps
• Provides coaching, mentorship and guidance to others within area of expertise
• Oversees management of team requiring workforce to decision on acceptable level of risk-Moderate to High risk potential (loss / reputational)
• Acts as the highest point of escalation / contact within the store for issues raised from customers, other internal groups and / or partners
• Originates loan applications, handles Conditions of Lending and conducts loan closings
• Maintains an active registration status with NMLS (Nationwide Mortgage Licensing System and Registry)
• Undergraduate degree or equivalent experience
• 4+ years related experience required (retail, customer service and / or financial services industries) supervisory, leadership and coaching experience required
• 4+ years experience of proven business development skills, including ability to conceptualize and implement strategies
• 4+ years of proven leadership and coaching experience required
• Small Business and Consumer lending experience required
• Knowledge of Bank product lines and services as well as an understanding of Store operations and security
• Proven ability to manage competing priorities, strategically aligning efforts and activities to meet Store goals and objectives
• Strong financial analysis skills
• Strong presentation, analytical, interpersonal and collaborative skills with all levels of internal and external customers
• Excellent verbal and written communication skills
• Demonstrated ability to lead and motivate team members
• Proficient with Microsoft Office suite
• Notary License (preferred)
• Manages the service and advice team promoting a positive customer and colleague experience
• Leads, coaches and develops a team of service and advice colleagues on services, product and sales informational conversations and / or advice-giving service strategies and tactics to improve the overall customer experience which includes improving overall financial confidence in both colleagues and customers
• Coaches to ensure customer issues are handled appropriately through customer problem resolution guidelines and personally participates in the negotiation and problem resolution where necessary
• Actively promotes the Bank's presence / brand within the community through participation and leadership in community business groups, initiatives, fundraisers, etc.
• Builds relationships by promoting a client / customer centered organization and proactively addresses customer needs
• Contributes to the execution and achievement of the team and the store's service customer experience targets by coaching / modeling appropriate attributes and behaviors; leads the store in the execution of advice plan / objectives
• Provides oversight of store premises and ensures the customer and colleague areas are professional and inviting in appearance
• Ensures overall colleague scheduling is optimal to meet customer demands
• Provides ownership / oversight of complex daily operational / administrative duties
• Creates store-specific strategies to grow the business
• Uses reporting to identify opportunities to acquire and deepen customer relationships to drive deposits, investment and loan growth
• Partners with Specialists to grow and advise new and existing customers
• Works with partners, including Small Business, Commercial, Consumer Lending and Wealth to grow the Store Portfolio
• Manages the Store budget to meet expense and revenue objectives and revenue and manages expenses
• Drives One TD - Builds and sustains awareness and engagement to increase partnership across Retail and all Lines of Business with a focus on Digital to meet and exceed goals
• Proactively reaches out to prospects to develop and deepen relationships through needs-based conversations
• Identifies and develops relationships with Personal, Small Business and Center and Influence (COIs) to generate demand for TD products and services
• Achieves business objective for Operational Excellence
• Ensures necessary due diligence to support the accuracy of all customer transactions / activities
• Follows and ensures colleagues understand and apply bank operating policies and procedures
• Protects the interests of the organization – identifies and manages risks, and escalates non-standard, high risk transactions / activities as necessary
• Keeps abreast of emerging issues, trends, and evolving regulatory requirements and assesses potential impacts
• Maintains a culture of risk management and control, supported by effective processes in alignment with risk appetite
• Ensures colleagues are knowledgeable; and assumes responsibility to minimize operational and regulatory risk by complying with Bank and industry Code of Conduct
• Works alongside other business lines including Wealth and Business Banking to stay abreast of emerging trends in the market, support referrals across business lines through ongoing training and coaching to store colleagues
• Colleagues at higher levels may be responsible for acting as a leader in the provision of One TD services to customers, demonstrating cohesive partnership for business planning and community involvement
• Leads, coaches and develops store teammates to create a consistent legendary customer experience
• Coaches teammates to provide the best advice to potential and existing TD Bank customers
• Responsible for management of the overall team providing both leadership and guidance
• Sets targets and objectives for the team, and holds the team accountable to deliver results and objectives
• Grows team expertise to align with business / enterprise demand and direction; assesses team skills and capabilities and continually looks for ways to provide and enhance the value they deliver to customers
• Leads a high performing team; provides on-going feedback and performance reviews, coaches and develops colleagues and ensures performance management activities are undertaken and

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