Senior Customer Success Manager, Amsterdam

Position Title : Senior Customer Success Manager, Amsterdam

About Cloudflare

At Cloudflare, we are on a mission to build a better Internet. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Cloudflare's intelligent global network improves performance and reduces spam and attacks for millions of websites and other Internet properties, from bloggers and SMBs to Fortune 500 companies. Cloudflare is named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company.

Available Locations : Amsterdam

About the Department

Customer Success Managers, Account Executives, Business Development Representatives, Solution Engineers, and Sales Operations work together to help customers solve business challenges by adopting Cloudflare while creating revenue streams that enable the company to provide free service to millions in our community.

What you'll do

You will be responsible for ensuring the success of Cloudflare's largest Enterprise customers and managing all of their post-sale experiences.

• Manage the customer lifecycle post-contract, identifying and communicating relevant features and functionality to support specific business needs.
• Foster strong relationships with customers and internal teams to find solutions to problems and ensure customer satisfaction.
• Lead retention efforts by demonstrating the value Cloudflare's products and services provide, through all suitable interactions.
• Coordinate and execute business reviews, delivering insights and recommendations to ensure customer alignment with business objectives.
• Leverage customer data to uncover potential risks and expansion opportunities, supporting growth and long-term retention.
• Work collaboratively with Product, Engineering, Marketing, and other internal teams to resolve customer business issues to drive customer business outcomes.
• Communicate and elevate potential customer issues through the appropriate channels to ensure timely resolution.
• Triage and manage inbound inquiries, gathering necessary detail for internal follow-up.
• Identify areas for improvement with internal processes.

Examples of desirable skills, knowledge and experience

What Makes Cloudflare Special?

Cloudflare is committed to protecting the free and open Internet. Projects like Project Galileo provide journalism and civil society organizations with tools to defend against censorship, while the Athenian Project empowers local governments to deliver reliable election services. Cloudflare's public DNS resolver, 1.1.1.1, delivers fast, secure, and privacy-focused DNS for everyone without storing client IP addresses or targeting users with advertising.

Equal Opportunity Employment

Cloudflare is a proud equal opportunity employer. All qualified applicants will be considered for employment without regard to race, color, religion, sex, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, or any other basis protected by law. We are an AA / Veterans / Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. If you require a reasonable accommodation to apply for a job, please contact hr@cloudflare.com.

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