IT TECHNICIAN

SUMMARY

Responsible for assistance in maintaining the operation of desktops / laptops, mobile devices, e-mail, printers, copiers, Internet connections and telephones.

Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Daily administration of an existing network environment

End User Support :

• Handle Tier 1 and Tier 2 help desk escalations through tickets or phone
• Follow up on outstanding requests and ensure timely resolution
• Create accounts and configure hardware as part of on-boarding process
• Configuration and support of mobile devices (iOS, Android)
• Support to PC hardware, Printers, scanners, computer peripherals
• Provide replacement and maintenance of desktop and laptop computers
• Support audio and video equipment in conference rooms
• Manage and monitor internal assets to ensure accurate inventory records systems
• Support Active Directory
• Operating systems
• O365 Products Support
• Maintain agency standards regarding confidentiality and quality

EDUCATION and / or EXPERIENCE

Associates degree specific to field applied with at least one year of experience; or equivalent combination of education, experience and training. Microsoft and / or A+ certifications preferred.

Location

Full-time, with benefits

Benefits include :

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