Operations Coordinator

WHO ARE WE?

Iconic British brand ghd, is a global leader in high end professional hair styling tools and the UK’s number one recommended styling brand. Loved by stylists and consumers, loved by press, and loved by the people that work for the brand!

Merging science and innovation, with luxury beauty and style; ghd pioneers new technologies and beautiful designs to create the most technically advanced hair tools in the world.

A trusted and loved brand, ghd sells 2 million stylers every year and 5 iconic ghd products are sold every minute. The award-winning ghd tools are used by 200,000 stylists around the world and sold in 30+ countries and more than 45,000 premium salons.

Renowned for game changing innovation and superior performance, at ghd we are on a mission to transform the lives of women via the power of a good hair day!

POSITION OVERVIEW

As the Operations Coordinator, you will assist the Operations Manager on a day-to-day basis on all relevant supply chain and operations activities, which includes effective management of order entry and inventory allocation tracking.

JOB ROLES & RESPONSIBILITIES :

Purchase Order Management for Sales

• Entry of order / data input for all orders
• Order billing in MSD (Microsoft Dynamics) includes entering tracking #’s, tracking orders, and keeping customers and staff updated as required.
• Order billing in EDI – as above but in EDI, includes entering in ASN’s via EDI
• Data entry in customer portals for Chargeback disputes and investigation
• Provide timely OOS and discontinued SKU feedback to avoid chargebacks
• Process all orders in a timely manner while following proper protocols
• Troubleshoot errors in MSD (Microsoft Dynamics) and SPS Commerce for all EDI documents (850, 855, 856, 810)

Internal Customer Service

QUALIFICATIONS & SKILLS :

WHY JOIN US?

We value a diverse and inclusive workplace, and we welcome people of different backgrounds, experiences, skills, and perspectives. We believe that everyone does their best work when they are supported by each other and the company, and we offer a generous set of benefits to make sure the team is happy and healthy. Here are the benefits we offer our team :

We disclose the compensation range for positions in compliance with local law. Actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, skills and in comparison, to internal incumbents currently in similar roles.

NOTICES

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.

If you need assistance and / or a reasonable accommodation due to a disability during the application process, please email HR@ghdhairusa.com. This email account will not respond to inquiries regarding the status of a candidate’s application.

[For CA located postings ONLY] : Qualified Applicants with arrestor conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

Information regarding your rights : Know Your Rights and Pay Transparency Nondiscrimination Provision .