Customer Service Representative (Teller)

Customer Service Representative

Primary Purpose of the Job :

Delivers the desired customer experience by providing high quality service and completing teller transactions accurately including using effective listening to identify customer needs and cross selling products and services in order to deepen customer relationships. Works as a productive, cooperative, and engaged team member to serve customers and reach individual and branch goals.

Essential Duties :

• Follows First State Bank's established guidelines for accurately processing all customers' transactions, while maintaining acceptable cash balancing records.
• Understands and follows First State Bank's policies, procedures, and guidelines. Adheres to cash controls including cash drawer limits, buy / sell procedures, dual control, and other applicable procedures.
• Provide excellent customer service and build trusting relationships with customers, showing a sincere interest in the customer and their financial success.
• Protect the bank's assets by adhering to all security, confidentiality, and compliance / regulatory policies.
• Effectively handle customer complaints and resolve issues by working with customers and management to identify mutually beneficial solutions.
• Build strong customer relationships by using effective listening skills to gain insight into customer needs and identifying opportunities to benefit the customers, efficiently resolving problems, and providing superior quality service in a professional, efficient, and courteous manner.
• Actively listens, provides timely and helpful information, shares, collaborates and participates in team discussions.
• Maintain product knowledge and stay up to date with product and promotional changes.
• Actively engage in communication with supervisor through coaching and professional development.
• Create and maintain a courteous and professional relationship with co-workers while maintaining timely and prompt daily attendance.

Other Duties :

Required Preparation and Experience :

Additional Position Requirements :

What Can We Offer You :

Working with an energetic team focused on making our customers financially successful! An opportunity to grow your career and do amazing things! Collaborative and energetic work environment Incentive program based on performance Paid Time Off (PTO) and Paid Holidays for Full Time / Part