Assistant Front Office Manager

Assistant Front Office Manager

As an Assistant Front Office Manager, you will support the Director of Front Office in overseeing all front desk operations, guest services, and staff performance to ensure a flawless guest arrival and departure experience. Your role is crucial in delivering world-class hospitality and ensuring that the front office team upholds the hotel's luxury standards in service, efficiency, and professionalism.

Duties & Responsibilities :

• Assist in the daily management of the front office, including reception, valet, transportation, and bell services.
• Supervise and train front desk staff to deliver exceptional guest service in line with the hotel's brand standards.
• Ensure smooth check-in and check-out processes with minimal guest wait times.
• Handle guest complaints and special requests with discretion and a focus on guest satisfaction.
• Monitor room availability, reservations, and occupancy to coordinate with housekeeping and revenue teams.
• Maintain accurate records of guest preferences and VIP profiles to personalize services.
• Conduct daily briefings and assign tasks to front office team members.
• Assist in creating staff schedules and managing attendance to ensure optimal coverage.
• Support implementation of upselling programs and promote hotel services and facilities.
• Ensure compliance with health, safety, and hotel security standards.
• Coordinate closely with other departments such as Housekeeping, Engineering, and F&B for seamless service delivery.
• Act as Manager on Duty (MOD) during assigned shifts, including weekends and holidays.
• Monitor guest feedback and review platforms to identify trends and service improvement opportunities.
• Assist with financial controls, including billing accuracy, cash handling, and front office revenue tracking.
• Support recruitment, onboarding, and performance appraisals of front office team members.
• Ensure the cleanliness and tidiness of the lobby areas, both indoor and outdoor, as well as the back of house areas.
• Coach and counsel the Front Office team to correct any inappropriate behavior or sub-standard performance.

Required Skills & Experience :

Physical Requirements :