Director Critical Care Services - PICU

Description

Job Summary

Oversees and directs departmental activities to ensure quality services for both internal and external customers. Supports and upholds the Hospital Mission, Vision, Values and Guiding Behaviors, Patient Bill of Rights, and the Code of Business and Ethical Conduct.

Job Specific Duties

• Responsible and accountable for all nursing functions within area(s) of oversight.
• Continually seeks, analyzes, and enhances the quality of patient care and services to ensure high quality integrated care. Ensures care-delivery processes are at the cutting edge of clinical quality and safety; supports safety culture initiatives; ensures high level of compliance with regulatory standards, CMS, and public-reporting indicators of clinical practice.
• Leads and directs process improvement initiatives and other safety programs; ensures applications and concepts are standardized and reliable processes and sustained in the department. Supports process improvement and incorporates science principles into quality / process improvement activities while working with leadership ensuring application of evidenced based practice in the departments.
• Communicates timely and effectively to ensure nursing leadership team is well informed concerning hospital plans, opportunities, and business results. Reviews and analyzes statistical data to enhance productivity, efficiency, and customer satisfaction.
• Creates an environment of shared decision-making, promotes multidisciplinary collaboration on patient care, and related issues. Collaborates with nursing, medical staff, various administrative staff, and leaders in planning for and providing quality and consistent patient care services based on best practice and ensuring patient and family centered principles and decision-making. Facilitates communication and cooperation across departments to ensure the standardization and continuum of care.
• Accountable for patient satisfaction and employee engagement scores. Supports patient / family experience, initiatives, and leading practices. Rounds in departments with medical and business leaders to solicit input from staff, families, and patients; collects data, supports improvements and tracks results. Ensures updates on opportunities and outcomes are shared with clinical staff during meetings or huddles. Recognizes staff members who are identified by families and helps embed a culture of service excellence with all staff. Guides establishment of standards, provides training, and enforces compliance with departmental customer service and employee engagement programs and initiatives.
• Fosters the Magnet culture, supports Nursing Excellence programs and strategies, and ensures clinical staff engagement in shared leadership activities.
• Remains current with state and federal associations, professional trends, and by participating in community activities. Actively involved in a professional organization. Shares best practices with nursing leadership. Develops reviews and revises departmental policies and procedures and assures the department's compliance with DNV, state, and federal regulations, as well as, current evidence-based guidelines.
• Ensures highest integrity for the business operations of the departments. Oversees the development of nursing capital and operating budgets through collaboration with Chief Nursing Officer / Vice-President and other Vice Presidents making changes as necessary. Presents department budgets to senior leadership staff. Strategically positions the departments to react effectively to unplanned circumstances, demands, and challenges facing the industry while creating revenue enhancements and cost reduction practices. Ensure sufficient staffing to meet patient care needs while monitoring and ensuring compliance with department budgets.
• Oversees and supports talent development of the leadership team to ensure succession planning, mentorship, and coaching within departments leading to strategic goal accomplishment. Provides ongoing performance feedback, coaching, and mentoring to leaders and staff. Builds a high performance environment by fostering staff empowerment, holding team members accountable, utilizes the department engagement champions to increase staff communication, recognition, and talent retention.
• Author articles and stories for the Magnet accreditation and Beacon Awards and collaborates with the Magnet Program Manager & Nursing Leaders to fulfill the requirements of the Magnet Certification.

Qualifications

Minimum Job Requirements

Knowledge, Skills, and Abilities