Market Financial Center Manager
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
This job is responsible for supporting a cluster of financial centers in designated markets in the absence of the assigned financial center manager and as a market-level resource. Key responsibilities include managing as a business owner, fostering a team environment, and instilling an effective client-centric and risk culture. Job expectations include driving operational excellence, ensuring that all aspects of the financial center run effectively and cohesively.
Responsibilities
- Operates as a back up financial center leader within a market
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence
Managerial Responsibilities
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above :
Opportunity & Inclusion Champion : Creates an inclusive team where members are treated fairly and respectfully.Manager of Process & Data : Demonstrates and expects process knowledge, data driven decisions, simplicity, and continuous improvement.Enterprise Advocate & Communicator : Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.Risk Manager : Leads and encourages the identification, escalation, and resolution of potential risks.People Manager & Coach : Knows and develops team members through coaching and feedback.Financial Steward : Manages expenses and demonstrates an owner's mindset.Enterprise Talent Leader : Recruits, on-boards and develops talent, and supports talent mobility for career growth.Driver of Business Outcomes : Delivers results through effective team management, structure, and routines.Required Qualifications
1+ years of leadership experience demonstrated through one or a combination of the following : coaching, training, and / or motivating a work teamDemonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goalsProven customer service skills and the ability to resolve problems independently or escalate as needed to promote customer satisfactionStrong financial and business acumen including experience in leading managers and interpreting financial reports to drive profitabilityProven record of balancing risk and making sound decisions while achieving business goalsStrong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building / deepening relationships and demonstrate a commitment to providing personalized serviceStrong organizational skills including the ability to manage multiple responsibilities, prioritize and delegate while delivering resultsStrong communication skills (including verbal, non-verbal, written, and presentation) and active listening skillsProficiency in computer skills and professional programs (for example, Microsoft Office)Must be able to work weekends and / or extended hours and travel to any financial center within the defined marketDesired Qualifications
1+ years of management experience including hiring, coaching, and developing direct reportsExperience in the following industries : Consumer banking / financial services, mortgage, retail, and / or hospitalityBachelor's Degree in related fieldBilingual (fluent verbal and written)Skills
CoachingCustomer Service ManagementCustomer and Client FocusPerformance ManagementTalent DevelopmentBusiness Operations ManagementRecruitingResult OrientationRisk ManagementSales Performance ManagementInclusive LeadershipLeadership DevelopmentPrioritizationProblem SolvingReferral ManagementMinimum Education Requirement : High School Diploma / GED / Secondary School or equivalent
Shift : 1st shift (United States of America) Hours Per Week : 40
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status, or any other factor that is irrelevant to the performance of our teammates.