Information Technology Operations Specialist (Technical Manager Iii)

Job Requisition ID : 50338 IPR# 25-00549

Closing Date : 11 / 13 / 2025

Agency : Department of Transportation

Position Title : Technical Manager III

Salary : Anticipated Starting Salary : $5055 Monthly; Full Range : $5055 - $8800 Monthly

Job Type : Salaried

Category : Full Time

County : Peoria

Number of Vacancies : 1

Bargaining Unit Code : NR916 Pro Tech Teamsters

This position is a union position; therefore provisions of the relevant collective bargaining agreement / labor contract apply to the filling of this position.

All applicants who want to be considered for this position MUST apply electronically through the website. State of Illinois employees should click the link near the top left to apply through the SuccessFactors employee career portal.

Applications submitted via email or any paper manner (mail fax hand delivery) will not be considered.

Why Work for Illinois

Working with the State of Illinois is a testament to the values of compassion equity and dedication that define our state. Whether youre helping to improve schools protect our natural resources or support families in need youre part of something biggersomething that touches the lives of every person who calls Illinois home. No matter what state career youre looking for we offer jobs that fit your life and your scheduleflexible jobs that provide the gold standard of benefits. Our employees can take advantage of various avenues to advance their careers and realize their dreams. Our top-tier benefits and great retirement packages can help you build a rewarding career and lasting future with the State of Illinois.

Position Overview

This position is accountable for assisting the Regional Information Technology Manager - Region 3 and other Bureau of Information Processing (BIP) staff with day-to-day operational duties. The incumbent is responsible for supporting non-application related information technology (IT) issues supporting users in a network environment troubleshooting IT needs for executive staff; networking with central and district office IT staff located throughout the state assisting with IT equipment inventory management and equipment refreshment initiatives and utilizing the ServiceNow (SNOW) system for inventory management and submittal of service requests and / or incident tickets. The incumbent serves as the liaison between Illinois Department of Transportation (IDOT) IT staff and Department of Innovation and Technology (DoIT) staff.

Essential Functions

• Assists the Regional Information Technology Manager - Region 3 (RITM - R3) and other Bureau of Information Processing (BIP) staff with day-to-day operational duties.
• Assists with managing information technology (IT) issues and provides support to technology users in a network environment.
• Assists with coordination of IT initiatives along with other IT staff throughout the state.
• Assists with personal computer (PC) Refresh initiatives multi-functional printer issues and IT inventory management.
• Works with staff in each of District 4s business areas to monitor IT permissions and security.
• Provides basic smartphone PC laptop and tablet upgrades and / or configuration services.
• Resolves IT Xpress help tickets and submits ServiceNow (SNOW) tickets when applicable.
• Serves as a liaison between the department and DoIT staff.
• Performs all duties in compliance with departmental safety rules. Performs all duties in a manner conducive to the fair and equitable treatment of all employees.
• Performs other duties as assigned.

Minimum Qualifications

Preferred Qualifications

Conditions of Employment

About the Agency

The Illinois Department of Transportation is seeking to hire an Information Technology Operations Specialist.

The IDOT team works diligently to provide safe cost-effective transportation for Illinois in ways that enhance quality of life promote economic prosperity and protect our environment. We are problem solvers and leaders constantly searching for innovations and improvements in support of our commitment to providing the best multimodal transportation system for team fosters a culture of inclusivity. We value diversity and hold ourselves to the highest ethical standards as we work together for a common purpose. Team members frequently collaborate with colleagues and others outside the department to best meet customer needs.

The department offers extensive training and career advancement also receive a robust benefit package including :

We invite qualified applicants to apply to become part of our team. We are confident that you will take pride in serving Illinois and its residents and visitors.

Work Hours : 8 : 00 AM - 4 : 30 PM Monday - Friday

Work Location : 401 Main St Peoria Illinois 61602

Work Office : Office of Finance & Adminmistrstion Bureau of Information Processing

Agency Contact :

Posting Group : Science Technology Engineering & Mathematics; Transportation

NOTICE : Please note that this position is one of many IDOT positions that has been identified as one that is properly a Personnel Code-covered role. This change does not affect the union status listed duties job responsibilities or working title of Information Technology Operations Specialist but does provide the position with additional job protections not previously available. This position will change from the Technical Manager III classification to Transportation Information Systems Analyst I option A in the near future as part of the completion of this ongoing administrative alignment project.

APPLICATION INSTRUCTIONS

Use the Apply button at the top right or bottom right of this posting to begin the application process.

If you are not already signed in you will be prompted to do so.

State employees should sign in to the career portal for State of Illinois employees a link is available at the top left of the homepage in the blue ribbon.

Non-State employees should log in on the using the View Profile link in the top right of the homepage in the blue ribbon. If you have never before signed in you will be prompted to create an account.

If you have questions about how to apply please see the following resources :

State employees : Log in to the career portal for State employees and review the Internal Candidate Application Job Aid

Non-State employees : on click Application Procedures in the footer of every page of the website.

Seasonal and temporary workers should use a personal e-mail address when applying for jobs.

The main form of communication will be through email. Please check your junk mail spam or other folder for communication(s) regarding any submitted application(s). You may receive emails from the following addresses :

Required Experience :

Manager

Key Skills

Computer Hardware,IT Experience,Network Administration,Network Support,LAN,Computer Networking,Computer Skills,Windows,Sharepoint,Teaching,Operating Systems,Leadership Experience

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 5055 - 8800