Retention Customer Service Officer (Sales Exp) - WFH / Dayshift

Retention Customer Service Officer

The Retention Customer Service Officer is responsible for up-selling and cross-selling the company's products and services to existing customers via telephone. This role involves both inbound and outbound calls, utilizing established systems and processes to achieve sales targets while maintaining excellent customer service.

Responsibilities include :

• Up-selling and cross-selling products and services to existing customers through inbound and outbound telephone calls.
• Leveraging the company's systems and tools to meet sales targets within established service times.
• Following up on leads generated on the website.
• Identifying sales opportunities from existing client quotes within 46-week campaigns.
• Maintaining accurate and detailed records of sales activities and customer interactions.
• Informing management of potential areas for growth in product, service, and education sales.
• Answering customer claims queries.