Senior Service Desk Manager

At Bloom Energy, our vision for a world powered by clean, reliable, and affordable energy is more than just a dream-we're making it reality.

For over two decades, we've been at the forefront of the global energy transition, pioneering solutions that empower critical industries to thrive in a rapidly digitizing, energy-intensive world. From revolutionizing power for AI-driven data centers to ensuring resilience for hospitals, electric grids, manufacturing facilities, and utilities, our solid oxide fuel cell (SOFC) and solid oxide electrolyzer (SOEC) technologies are redefining what's possible by delivering energy abundance for all. With more than 30,000 fuel cell modules deployed worldwide, we are the trusted partner for Fortune 100 companies and innovators alike. Our cutting-edge solutions enable unparalleled "time-to-power" capabilities, reliability, and sustainability, ensuring our customers remain ahead in a world where soaring energy demand and intensifying energy scarcity are rapidly becoming the new norm.

At Bloom, we thrive on collaboration, bold thinking, and relentless innovation. We believe that, together, we can create a brighter, more sustainable future while tackling the most pressing challenges of the 21st century.

We are looking for an IT Senior Service Desk Manager to join our team in one of today's most exciting technologies. This role will report to the Chief Security Officer and be based in San Jose, CA. This is a fully on-site, in office role 5 days a week

In this role you will be responsible for IT service management, end-user support, and operational leadership. You will demonstrate a proven ability to lead service desk operations, deliver exceptional customer experiences, and drive continuous improvement across IT service delivery. The role requires a balance of strategic leadership, process optimization, and deep technical understanding of ITIL-based service management.

Key Responsibilities :

Strategic & Operational Leadership

• Lead the IT Service Desk function, ensuring consistent delivery of high-quality IT support across multiple regions and time zones.
• Define and execute the service desk strategy aligned with business goals and IT service management best practices.
• Manage staffing, capacity planning, and skill development for service desk teams.
• Establish clear performance metrics (SLAs, KPIs) and ensure compliance with organizational standards.

Service Management & Delivery

Executive IT Support

Continuous Improvement & Customer Experience

Leadership & Mentoring

Qualifications & Experience :

ITIL v4 Managing Professional or Expert

ITSM Platforms : Jira service management,

Soft Skills :

Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee

with a disability, who can perform the essential job functions, unless undue hardship would result.

Bloom Energy is committed to fair and equitable compensation practices. The total compensation for this position includes standard company benefits and is based on various factors including, but not limited to, relevant skills and experience.

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Salary Ranges :

$175,500.00 - $252,500.00