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Associate Community Manager
Associate Community ManagerKeystone Pacific Property Management • Broomfield, Colorado, USA
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Associate Community Manager

Associate Community Manager

Keystone Pacific Property Management • Broomfield, Colorado, USA
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Full-time

Description

Keystone Pacific Property Management LLC is a prestigious property management firm headquartered in Irvine CA with offices throughout Northern and Southern California Colorado and Idaho. Since 1982 we have led the way in providing superior customer care for our clients in planned-unit developments condos mixed-use commercial new project developments large-scale onsite communities and master-planned community associations.

We have an excellent opportunity for an Associate Community Manager to join our amazing environment with an opportunity for continuous growth and development. For more information please continue reading below!

Summary : The Associate Community Manager is responsible for telephone coverage responding to customer service requests and the performance of administrative duties at the request of the General Manager.

Why Join Keystone

Keystone is a company dedicated to empowering our team members to improve peoples lives beyond expectations. We set ourselves apart by providing an excellent level of service to our team members and clients.

As a member of our team your talents will be nurtured and your contributions will be supported in a value-based environment that fosters the type of professional quality our customers have come to rely upon.

We provide an environment for people that nurtures leadership and promotes personal success and rewards those who exceed expectations. We foster a culture of open feedback and continuous growth.

Were thrilled to share that Keystone is officially certified as a Great Place to Work! This recognition reflects our commitment to fostering a positive and supportive work environment where everyone can thrive. We invite you to learn more about what makes Keystone special by checking out our certification details here.

What We Offer :

  • Competitive Salary
  • Work-Life Balance
  • Opportunities for Career Growth
  • Training and Mentorship from Successful Leaders in the HOA Industry
  • Support for Continued Education
  • Cell Phone Stipend
  • Mileage Reimbursement
  • Medical Dental and Vision
  • Flexible Spending Account
  • Pet Savings
  • Pre-Paid Legal
  • Employer Paid Basic Life / AD&D Insurance
  • Voluntary Life and Short-Term Disability Insurance
  • Free Employee Assistance Program
  • 401(k) Retirement Plan with Company Match
  • Financial and Health / Wellness Education
  • Bereavement and Mandated Leave of Absence Applicable
  • Paid Time Off (PTO)
  • 12 Paid Holidays (Floating Holiday / Half Days / Early office closure before certain major holidays)

Requirements

Schedule :

Monday through Friday from 8 : 30 AM to 5 : 00 PM.

Essential Job Duties and Responsibilities :

  • Respond to routine customer service requests in a timely manner with telephone coverage email requests and performance of administrative duties.
  • Professionally greet homeowners and attend promptly to their requests and if unable to assist them will ensure the appropriate staff members are contacted to address a homeowners issue.
  • Process work order requests per procedures and enter information in the appropriate work order program.
  • Follow up on all open work orders to ensure their completion.
  • Update and maintain the Association reference on the call information sheet.
  • Answer general architectural inquiries about the architectural process provide application fees / deposits application timeline architectural guidelines paint colors etc.
  • Process requests for transponders gate remotes keys etc.
  • Respond to general inquiries on governing documents.
  • Process of incoming checks.
  • General account inquiries.
  • Maintain inventory of keys transponders gate remotes etc.
  • Send the Vendor Packet to new vendors via email.
  • Process community website updates with scanned minutes notices etc.
  • Process incoming mail and scan it to the appropriate individual.
  • Process approved proposals and file them in the appropriate folder.
  • Process Managers request for proposal with the provided scope of work vendors and timeframe.
  • Process reservations for homeowner clubhouse / park / pool / tennis court.
  • Update and maintain homeowner information in the gate access software.
  • Provide requested reports letters and other communications to assigned Managers.
  • Complete special projects as needed and approved by the General Manager.
  • Practice and adhere to Keystones Core Values Mission and Vision.
  • Perform all other duties as assigned by the supervisor.

    • Qualification Requirements :

  • Must have a valid Drivers License.
  • Must have reliable transportation.
  • Ability to work under tight deadlines and consistently meet deadlines.
  • Exhibit professionalism professional attire and demeanor at all times.
  • Demonstrate effective verbal and written communication and listening skills.
  • Demonstrate problem-solving abilities.
  • Must be proficient with computer programs including Word Outlook and Excel.
  • Demonstrate organizational skills and ability to independently prioritize daily workload.
  • Must work effectively with co-workers and clients.
  • Excellent interpersonal skills.

    • Education and / or Experience :

  • 1-2 years of experience working in a Customer Service role.
  • Bachelors Degree preferred.
  • High School Diploma required.

    • Work Environment :

    The work environment and physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

  • Ability to drive to communities.
  • Ability to sit stand and operate business equipment.
  • Typical office environment with low-level noise exposure.

    • We invite you to view our LinkedIn Instagram and Facebook to get an inside look at what Keystone is all about! Check out our website at . Click on Careers and stay connected!

    Reasonable accommodation will be provided for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system send an email to for assistance. Please include a description of your requested accommodation your name and contact information. Note : This email address is not for general employment inquiries. Keystone will not respond to inquiries that are not related to the accessibility of the online application system by individuals with disabilities.

    Keystone Pacific Property Management LLC is an equal-opportunity employer. All applicants will be subject to a Background and DMV Check.

    Salary Description

    $24.00 - $27.00 Hourly

    Required Experience :

    IC

    Key Skills

    English,User Interface,Communication,Content Writing,Online,Twitter,Internet,Facebook,Youtube,Instagram,Management skills,Digital speech,Speaking skills,Analytics,Writing Skills

    Employment Type : Full-Time

    Experience : years

    Vacancy : 1

    Hourly Salary Salary : 24 - 27

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