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Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)

Call Center Non-Emergency Medical Transportation (Remote only in the state of Kansas)

Berlin-Wheeler, Inc.Topeka, KS, USA
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Call Center Representative - Non-Emergency Medical Transportation (NEMT)

Location : 100% Remote, only in the state of Kansas

Job Type : Full-Time | Hourly

Make a Difference-One Ride at a Time!

Are you a great listener with a calm voice and a heart for helping others? Join our friendly, fast-paced team where your compassion and attention to detail help people access the care they need. As a Call Center Representative in our Non-Emergency Medical Transportation (NEMT) department, you'll be the first point of contact for individuals who rely on us to get to and from their medical appointments.

What You'll Do

  • Answer incoming calls with patience, care, and professionalism
  • Schedule transportation with accuracy and empathy
  • Follow client guidelines and stay in full compliance with local, state, and federal regulations
  • Update and manage trip information in our system with precision
  • Communicate clearly with members, transportation providers, and healthcare facilities
  • Stay cool under pressure and work through changes or concerns with confidence
  • Meet performance goals while keeping customer service at the heart of every call

What We're Looking For

  • High school diploma or equivalent
  • Previous experience in a call center, healthcare, transportation, or customer service role is a plus
  • Strong communication and listening skills
  • Ability to follow policies and procedures closely while staying focused on the bigger picture-helping people
  • Organized, detail-oriented, and able to multitask
  • Comfortable with basic computer systems

    • Why You'll Love Working With Us

  • Supportive, positive team culture
  • Meaningful work that makes a real impact every day
  • Paid training
  • Recognition for great performance and service
  • Eligible to enroll in health benefits after 30 days as a full time employee

    • Join Us!

    If you're passionate about helping people, value structure and clear procedures, and want to work in a positive environment where your efforts truly matter-we want to meet you! Come be a part of something bigger and help us keep healthcare accessible for everyone.

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    Call Center • Topeka, KS, USA