Job Description
Job Description
Join our team at Pyramid Heating and Cooling , where we specialize in heating, cooling, and indoor environment solutions for residential homes and businesses. We're committed to doing the job right by understanding each client's needs and delivering customized solutions that work for them.
We believe in a strong, collaborative culture. We've weathered the toughest economic times without any layoffs and continually invest in our employees with enhanced benefits. If you take pride in your work and thrive in a supportive, results-driven environment, we'd love to hear from you. Apply today!
Currently, we have an immediate opening for a Retail Operations Coordinator to join our growing team. This job requires a strong personality and solid process management skills. You must be able to work in a fast paced environment, be reliable, have the ability to see what needs to be done and do it, and all with a pleasant personality.
What We Offer :
- Employer-paid medical insurance
- 125 / month employer contribution to HSA
- 80 hours of PTO
- 6 paid holidays
- 8 paid hours of community service
- Parking / transit passes
- 401k with 2% match / employee match of at least 5%
- Spiff / commission program
VISION
We improve lives through ideal indoor environments.
MISSION
Our team is driven to provide extraordinary experiences and create life-improving indoor environments.
VALUES
Integrity - We hold ourselves to the highest standards of integrity and can be trusted to do things the right way. We are determined to always exceed expectations. We work honestly.Respect - We are considerate of your time, property, and investments. We show kindness and appreciation in all that we do. We act thoughtfully.Compassion - We work diligently with a positive attitude. We are enthusiastic about applying and sharing our expertise because we know it leads to healthier, more satisfying lives. We care deeply.Sustainability - We relentlessly pursue lasting solutions and relationships. We provide the foundation to sustainable healthy environments, systems and partnerships. We think long-term.Work Hours : Monday through Friday, 7 : 00am - 4 : 00pm
Pay Scale : $23.50 - $30.00 / hour Depending On Experience
Position Summary : To support the retail installation team and customers by coordinating retrofit projects and install related activities. Responsible for maintaining good customer relations through impeccable communication and accuracy, acting as an extension of the retail team.
Required Qualifications :
Two years related experience and / or training in customer service, billing, dispatching or project management or equivalent combination of education and experienceHighly developed sense of integrity and commitment to customer satisfactionPassion for excellence with respect to treating and caring for customersAbility to multi-task in a fast paced environmentAbility to communicate clearly and professionally, both verbally and in writingPleasant, patient, and friendly attitudeGeographical knowledge of service area or map reading skillsAttention to detailExcellent communication / listening skillsStrong work ethic and team player mentalityAble to handle complaints and unpleasant customers in a professional mannerFluent knowledge of Microsoft OfficeKnowledge of Service Titan is a plus!Essential Functions and Responsibilities :
Update and maintain schedule board with all sold jobs, communicate scheduling issues with other departments including sales.Check paperwork and timecard from previous day's job, schedule any punch lists or uncompleted items.Make sure that all jobs have permits and the inspections are called in timely.Create all job packets.Purchase equipment and schedule subcontractors; a five-day lead-time should be maintained.Return customer calls in a timely manner, resolving open issues in a fast / efficient manner etc.Process extended warranties and customer rebates.Coordinate with vendors as needed regarding returns, warranty, delivery, etc.Coordinate van service and repairs with the fleet supervisor.Coordinate scheduling for Service Technician labor prior to project with Service Dispatcher.Check with Dept Managers for any job site deliveries.Complete paperwork for job costing, orders received, etc. and send to Accounting.Schedule layouts and update layout & design schedules, coordinate with Foreman / Installation Manager.NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE