Pre-Sales CCaaS Solutions Engineer - Commercial.

The application window is expected to close on August 31st.

Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

Meet the Team

Cisco is on a transformation journey from a historical infrastructure company to SaaS and recovering revenue Industry leader. We are leaning into the future with innovations in Customer Engagement as one of the key architectures leading this transformation. In this role you will be an integral part of that transformation.

Your Impact

As a CCaaS Solutions Engineer your primary responsibility is to provide technical guidance and presales engineering support for Cisco Customer Engagement sales pursuits for customers in the Enterprise.

Key Responsibilities

• Key collaborator and technical contributor on a stellar team of Presales Architects.
• Support a matrix of CCaaS Sales Specialists and General Account teams with direct opportunity support, business development, and partner mentoring and development.
• Promote the business and technical value of CCaaS, CPaaS, AI, WFO, Platform and Journey as a Service, and the broader Cisco Contact Center and Collaboration suite of offerings.
• Perform technical discovery, requirements gathering, and architectural and application solution design to show customers how Cisco technologies can automate and simplify complex business processes.
• Design and present solutions and impactful demonstrations to customer stakeholders, focusing on the impact of the business outcome and not necessarily the underlying technologies.
• Support proof of concept or trial motions in support of customer outcome and technical closure.

Minimum Qualifications

Preferred Qualifications